Lulu Grace
Dulwich Hill,NSW
Summary
Motivated professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Betting Officer/Customer Service Representative
Colosal Bet
07.2022 - 12.2022
- Duties included providing and excellent customer experience handling queries and assisting members placing bets in a timely manner
- Maintaining a high standard of responsible service of gambling
- Assisted in the identification of client accounts and any suspicious and/or fraudulent activity
- Strictly followed all company processes and procedures for compliance
Lead Nursery Educator
The Wind In The Willows
02.2021 - 12.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Cinema Manager
HOYTS
09.2019 - 01.2021
- WORKEXPERIENCE
- Trained new employees on proper protocols and customer service standards.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Provided exceptional customer service to customers, increasing customer loyalty and customer ratings
- Followed and Trained team members using the
- M.A.V.E.R.I.C.K rubric to customer service
- Organised social events and managed the social page
- Recognised as one of the top salespersons in HOYTS NSW, Created safe and engaging learning environment for groups of diverse children with various learning styles-
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Childcare Educator
Little Feet Early Learning
12.2018 - 04.2019
- Prepared Nutritional, high quality Drinks and Products-
- Register - Following the 6 steps of service
- Customer Experience: Striving to deliver an amazing experience to all customers and to create an environment that makes customers and Team Members feel good
- Opened Shop (Preparing food, cleaning, creating an environment for a steady, organised and productive day)-
- Closed Shop (Cleaning, Closing the til, Organising for the next day)
- Managed and trained team members (18 and under)
Boostie, BOOST
01.2018 - 12.2018
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
Education
ARTS
MCDONALD COLLEGE
2019
Kambala
Rose Bay, NSW2018
Skills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Meeting Sales Goals
- Exceeding Customer Expectations
- Flexible Hours
- Strong Communication and Interpersonal Skills
Certification
- Diploma in Early childhood Care and Education
Timeline
Betting Officer/Customer Service Representative
Colosal Bet
07.2022 - 12.2022
Lead Nursery Educator
The Wind In The Willows
02.2021 - 12.2022
Cinema Manager
HOYTS
09.2019 - 01.2021
Childcare Educator
Little Feet Early Learning
12.2018 - 04.2019
Boostie, BOOST
01.2018 - 12.2018
ARTS
MCDONALD COLLEGE
Kambala
- Diploma in Early childhood Care and Education
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