Lulu Hodges
Kippa-Ring,QLD
Summary
Dynamic Property Administration professional adept at enhancing operational efficiency in fast-paced retail settings. Delivers timely, accurate administrative support, manages stakeholder communications, and coordinates maintenance to ensure seamless operations. Committed to continuous improvement and fostering strong teamwork within diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Assistant
Savills
Brisbane, QLD
07.2021 - Current
- Provide comprehensive administrative and business support to the Centre Management team across two busy retail shopping centres.
- Manage shared inboxes, correspondence, and respond promptly to tenant, contractor, retailer, and customer enquiries.
- Coordinate maintenance requests and liaise with contractors and service providers to ensure timely completion of works.
- Process purchase orders, invoices, work orders, and maintain accurate financial and operational records.
- Maintain lease documentation, tenancy records, contractor files, and filing systems with a high level of accuracy and confidentiality.
- Liaise with internal departments and external stakeholders to support efficient service delivery.
- Prepare reports, meeting agendas, perform data entry, and update documentation using Microsoft Office and property management systems.
- Prioritise multiple tasks and deadlines while providing professional customer service and administrative support.
- Assist with project coordination and contribute to continuous improvement of administrative processes.
Assistant Property Manager
JLL (Jones Lang LaSalle)
Brisbane, QLD
10.2020 - 05.2021
- Supported property managers with tenant and landlord communications.
- Coordinated maintenance requests and contractor works.
- Conducted tenancy schedule reviews, routine inspections, and entry/exit reports.
- Processed invoices and provided day-to-day administrative support.
- Attended client meetings and maintained accurate property records.
Property Administrator
CPRM Property Group
08.2017 - 10.2020
- Coordinated day-to-day administrative operations for property managers, enhancing workflow efficiency.
- Maintained owner and tenant records and processed property documentation.
- Assisted with outgoings budgets and financial administration, contributing to effective financial planning.
- Processed EFT and BPAY payments and reconciliations.
- Managed trust account receipting and banking functions to ensure accurate financial tracking.
Education
Certificate III -
Certificate III of Education Support
Certificate IV -
Certificate IV of Interpreting
Certificate III -
Certificate III of Hairdressing
Diploma of Business -
Holmes College
Skills
- Business Administration
- Customer Service Excellence
- Records & Document Management
- Correspondence & Inbox Management
- Data Entry & Reporting
- Strong attention to detail
- Microsoft Office (Word, Excel, Outlook)
- Property Management Systems (MRI)
- Purchase Orders & Invoice Processing
- Time Management & Prioritisation
- Problem Solving
- Confidential Information Handling
- Process Improvement
- Team Collaboration
Languages
Chinese (Mandarin)
Full Professional
Affiliations
- Volunteer - Redcliffe Breakfast Club
Accomplishments
- Inspiration Award for Excellence Performance in recognition of exceptional work ethic, outstanding performance, commitment to delivering high-quality administrative and property support while consistently demonstrating teamwork, initiative and exceptional customer service.
Certification
- Current Real Estate Salesperson License
- Open QLD Driver's Licence
Timeline
Property Assistant
Savills
07.2021 - Current
Assistant Property Manager
JLL (Jones Lang LaSalle)
10.2020 - 05.2021
Property Administrator
CPRM Property Group
08.2017 - 10.2020
Certificate III -
Certificate III of Education Support
Certificate IV -
Certificate IV of Interpreting
Certificate III -
Certificate III of Hairdressing
Diploma of Business -
Holmes College