Summary
Overview
Work History
Education
Skills
Timeline
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Fikret Berisha

Blacktown

Summary

I am a diligent and reliable employee, enjoying collaboration and teamwork in order to achieve deadlines and team goals. I have great teamwork skills and have a proven record of also being able to work autonomously.

Overview

10
10
years of professional experience

Work History

TAROCASH Menswear
01.2022 - Current
  • Delivered exceptional customer service, resulting in consistently high customer satisfaction and repeat business.
  • Exceed monthly and quarterly sales targets, contributing to overall store profitability
  • Handheld point of sale operations, including EFTPOS, cash handling, returns and refunds.
  • Managed stock control, restock and visual merchandise to ensure an appealing and organized store layout.
  • Trained and mentored new staff, supported a positive and affective team environment
  • Resolved customer issues with professionalism and care, reinforcing brand loyalty.

Mobile Phone Repair Shop
01.2020 - 01.2022
  • Scope: My role within mobile phone repair shop focused on making an effective contribution to the retail sales team objectives through efficient, professional and accurate sales and support service. Key to the role was maintaining a high degree of attention to detail and practicing good communication skills. Some of my duties included managing stock rotation, processing payment transaction, managing financial and banking duties and providing exceptional customer service, technical mobile repairs.
  • Maintaining friendly and helpful customer service with a positive, cheerful manner
  • Undertaking retail and customer service activities to optimise and exceed sales targets, profitability and customer satisfaction
  • Managing cash and payment systems in accordance with company procedures and policies
  • HANDLING QUERIES AND ENSURE EFFECTIVE COMMUNICATION IS IN PLACE
  • CUSTOMER SERVICE AND SALES, INSPORT BLACKTOWN OCTOBER 2018 – 2020

DISPATCH/CUSTOMER SERVICE, KING FURNITURE
04.2017 - 10.2018
  • Warehouse duties
  • Dispatch, load and unload
  • Providing feedback to customers regarding products purchased
  • Processing payments via Credit Card system
  • Answering incoming calls

Customer Service, MG FOR MEN
03.2015 - 01.2016
  • Meet and greet
  • Collecting and processing payments (cash and EFTPOS)
  • Selling salon products
  • Answering incoming calls
  • Created repeat business by developing long-term relationships with regular customers.
  • Pre-booked

Education

RSA & RCG Certification -

11.2018

High School Certificate - undefined

Hills Sports High School
10.2016

Skills

  • Strong customer service skills and sales ability
  • Exception conflict resolution ability
  • Strong experience in a trade environment
  • Strong time management skills
  • Proficient in MS Office, and able to learn new software with ease
  • Administration skills

Timeline

TAROCASH Menswear
01.2022 - Current

Mobile Phone Repair Shop
01.2020 - 01.2022

DISPATCH/CUSTOMER SERVICE, KING FURNITURE
04.2017 - 10.2018

Customer Service, MG FOR MEN
03.2015 - 01.2016

High School Certificate - undefined

Hills Sports High School

RSA & RCG Certification -

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Fikret Berisha