Luna Alungua
Mascot
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
INAC
01.2025 - 05.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
- Collaborated with kitchen staff to ensure accurate and timely food delivery to customers.
- Trained new waitstaff on restaurant procedures and customer service standards to enhance team performance.
Barista
MLK DELI
02.2024 - 01.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Barista
Dipacci
05.2023 - 02.2024
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked customer service stations with paper products or beverage preparation items.
Food Service
Cuisinecorp food manufacture LLC
02.2021 - 12.2021
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Cleaned kitchen areas, equipment and utensils.
- Helped customers find specific products, answered questions, and offered product advice.
Restaurant Waiter
Nomads
05.2020 - 11.2021
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Sales Assistant
Ken's warehouse LLC
08.2020 - 12.2020
- Verified stock levels against inventory records and restocked items as needed.
- Unloaded boxes from delivery trucks, checked for damages, and placed product in designated areas.
- Assisted customers with locating items in the store and informed them about pricing information.
- Processed returns, exchanges, refunds, price adjustments. per company policies.
- Separated, organized and rotated products.
Construction Cleaner
Pyramid LLC
09.2019 - 06.2020
- Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
- Cleaned all restrooms including fixtures, counters, mirrors and floors.
- Sanitized kitchen area including countertops, sinks, microwaves and refrigerators.
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
Housekeeping
InterContinential Sydney Hotel
06.2019 - 08.2019
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Sales Assistant
SENBA LLC
03.2012 - 08.2014
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Assisted customers with returns, exchanges and refunds.
- Helped customers find specific products, answered questions and offered product advice.
Education
No Degree - Leadership
Australian Pacific College
Sydney, NSW07-2023
No Degree - English Course
Australian Pacific College
Sydney, NSW05-2020
BBA - Marketing Management
Business of Science Technology School
06.2018
Skills
- Espresso machine operation
- Sandwich preparation
- Team leadership
- Friendly and outgoing
- Safe food handling
- Problem-solving
- Complaint resolution
- Relationship management
- Tableside service
- Order management
Languages
English
Professional Working
Turkish
Elementary
Certification
- Certified RSA, Short course australia 2025
- Certified Barista, Dipacci - 2024
Timeline
Restaurant Waiter
INAC
01.2025 - 05.2025
Barista
MLK DELI
02.2024 - 01.2025
Barista
Dipacci
05.2023 - 02.2024
Food Service
Cuisinecorp food manufacture LLC
02.2021 - 12.2021
Sales Assistant
Ken's warehouse LLC
08.2020 - 12.2020
Restaurant Waiter
Nomads
05.2020 - 11.2021
Construction Cleaner
Pyramid LLC
09.2019 - 06.2020
Housekeeping
InterContinential Sydney Hotel
06.2019 - 08.2019
Sales Assistant
SENBA LLC
03.2012 - 08.2014
No Degree - Leadership
Australian Pacific College
No Degree - English Course
Australian Pacific College
BBA - Marketing Management
Business of Science Technology School
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