Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Luna Alungua

Luna Alungua

Mascot

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

INAC
01.2025 - 05.2025
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
  • Collaborated with kitchen staff to ensure accurate and timely food delivery to customers.
  • Trained new waitstaff on restaurant procedures and customer service standards to enhance team performance.

Barista

MLK DELI
02.2024 - 01.2025
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ground beans for espresso shots according to individual customer specifications.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.

Barista

Dipacci
05.2023 - 02.2024
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Stocked customer service stations with paper products or beverage preparation items.

Food Service

Cuisinecorp food manufacture LLC
02.2021 - 12.2021
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Cleaned kitchen areas, equipment and utensils.
  • Helped customers find specific products, answered questions, and offered product advice.

Restaurant Waiter

Nomads
05.2020 - 11.2021
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Sales Assistant

Ken's warehouse LLC
08.2020 - 12.2020
  • Verified stock levels against inventory records and restocked items as needed.
  • Unloaded boxes from delivery trucks, checked for damages, and placed product in designated areas.
  • Assisted customers with locating items in the store and informed them about pricing information.
  • Processed returns, exchanges, refunds, price adjustments. per company policies.
  • Separated, organized and rotated products.

Construction Cleaner

Pyramid LLC
09.2019 - 06.2020
  • Swept and mopped hard surface floors, vacuumed carpets, and dusted surfaces.
  • Cleaned all restrooms including fixtures, counters, mirrors and floors.
  • Sanitized kitchen area including countertops, sinks, microwaves and refrigerators.
  • Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.

Housekeeping

InterContinential Sydney Hotel
06.2019 - 08.2019
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

Sales Assistant

SENBA LLC
03.2012 - 08.2014
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Assisted customers with returns, exchanges and refunds.
  • Helped customers find specific products, answered questions and offered product advice.

Education

No Degree - Leadership

Australian Pacific College
Sydney, NSW
07-2023

No Degree - English Course

Australian Pacific College
Sydney, NSW
05-2020

BBA - Marketing Management

Business of Science Technology School
06.2018

Skills

  • Espresso machine operation
  • Sandwich preparation
  • Team leadership
  • Friendly and outgoing
  • Safe food handling
  • Problem-solving
  • Complaint resolution
  • Relationship management
  • Tableside service
  • Order management

Languages

English
Professional Working
Turkish
Elementary

Certification

  • Certified RSA, Short course australia 2025
  • Certified Barista, Dipacci - 2024

Timeline

Restaurant Waiter

INAC
01.2025 - 05.2025

Barista

MLK DELI
02.2024 - 01.2025

Barista

Dipacci
05.2023 - 02.2024

Food Service

Cuisinecorp food manufacture LLC
02.2021 - 12.2021

Sales Assistant

Ken's warehouse LLC
08.2020 - 12.2020

Restaurant Waiter

Nomads
05.2020 - 11.2021

Construction Cleaner

Pyramid LLC
09.2019 - 06.2020

Housekeeping

InterContinential Sydney Hotel
06.2019 - 08.2019

Sales Assistant

SENBA LLC
03.2012 - 08.2014

No Degree - Leadership

Australian Pacific College

No Degree - English Course

Australian Pacific College

BBA - Marketing Management

Business of Science Technology School
Luna Alungua