Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luna Byun

Luna Byun

Melbourne,VIC

Summary

Experienced food service professional with a strong background in high-volume hospitality and VIP guest service. Served over 300 guests daily while maintaining excellence in service quality. Successfully attended to VIPs including royalty, the President of Australia, global executives, and CEOs of leading conglomerates. Recognized for strong communication, guest satisfaction, and receiving numerous compliments and letters of appreciation.

Overview

4
4
years of professional experience

Work History

Food and Beverage Attendant

Grand Hyatt
09.2023 - Current


  • Collaborating with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Developing strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Responding to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Food and Beverage Attendant

Park Hyatt, Seoul
09.2022 - 12.2022
  • Took orders for food and drinks and delivered them to guests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Room Attendant

Marriott Jeju Shinhwa World Hotel & Resort
12.2021 - 03.2022
  • Greeted visitors and Offering details about poolside services
  • Handled payments for pool access, rentals, or services
  • Cleaned reception and gym

Retail Sales Associate

Olive Young
03.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

Bachelor of Arts - Tourism And Event Management

Kyonggi University
Seoul, South Korea
08.2023

Skills

  • Effective adaptability in high-pressure situations
  • Food safety compliance
  • High-quality client service
  • High-volume dining operations
  • Collaborative teamwork

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Food and Beverage Attendant

Grand Hyatt
09.2023 - Current

Food and Beverage Attendant

Park Hyatt, Seoul
09.2022 - 12.2022

Room Attendant

Marriott Jeju Shinhwa World Hotel & Resort
12.2021 - 03.2022

Retail Sales Associate

Olive Young
03.2021 - 12.2021

Bachelor of Arts - Tourism And Event Management

Kyonggi University

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Luna Byun