Luna Christiansen

Netto is one of Denmark's leading grocery store chains.

• Directed and organized closing tasks in the shop as well as assigning team members positions during the shift.
• Delivered value to customers by building reputation for quality products, friendly service and cleanliness.
• Encouraged atmosphere of teamwork by supporting staff and building cooperation and trust through fairness and consistency.
• Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
• Stocked empty shelves and assembled merchandise neatly on racks to prepare for the opening shift.
• Trained new employees on proper protocols and customer service standards.
• Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity. After making sure the team members had safely gone home I would finish up my closing tasks.

Café Vivaldi is a Danish café/restaurant chain.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders and manage bills.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to ensure costumer satisfaction.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

SuperBrugsen is a popular all-around grocery store in Denmark usually equipped with a bakery, a butcher, 1-2 post offices and a kiosk for sale of alcohol, tobacco and lottery.

• Started as a bakery assistant and steadily progressed to managing different departments of the store.
• Opened, maintained and managed the bakery, kiosk and post office.
• Served baked goods and coffee to costumers whilst arranging the bakery displays.
• Delegated daily tasks to team members to ensure a structured and efficient workday while also time scheduling breaks.
• Maintained and controlled inventory of baked goods and creating monthly and weekly promotional campaigns to increase sales.
• Enforced compliance with food safety standards with proper food storage, sanitation and labelling.
• Maintained and controlled inventory of kiosk merchandise - alcohol, lottery games, cigarettes and other tobacco products.
• Labelled, organized and handed out packages in post office.
• Handled questions or dissatisfaction in customer service and corrected prices in the system.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Dagli'Brugsen is a Danish grocery store where i worked as a below 18 worker.

• Greeted customers, helped locate merchandise, and rung them up at the cashier.
• Balanced and organized cash register by handling cash, counting change, and registering the final amount at the end of the workday.
• Remained calm and composed in tense situations involving angry or upset customers and assisted to the best of my capabilities.