Luna Hijazi
Camberwell
Summary
I have been working in luxury retail for the past three years, where I have exceeded all expectations. After my last experience at Valentino, I decided to open my own cleaning business which has been successful. I am now looking forward to join a new team and put my best foot forward in my next role. I am really looking to get back into the retail clothing environment as it’s something I am passionate about. Growing up in France, and being inspired by all my travels, I have a strong love for fashion.
Overview
10
10
years of professional experience
Work History
Cleaning Company
Self Employed
03.2024 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Upheld a professional appearance at all times while representing the company on job sites.
Client Advisor
Valentino
11.2023 - 01.2024
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Adapted quickly to a new team and environment
Client Advisor
Giorgio Armani
02.2023 - 09.2023
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
Client Advisor
Louis Vuitton
10.2021 - 01.2023
- Exceeded all the expectations
- Met all my KPIS
- Scheduled and hosted appointments for my clients
- Trained three new employees starting with the company
- Created strong relationships with my clients
Sales Representative
Q Empowered
03.2020 - 04.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Bar Supervisor
Lost For Words
08.2018 - 12.2019
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled cash accurately and prepared nightly deposits.
- Purchased supplies according to expected demand.
Restaurant Manager
Veludo
06.2017 - 07.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Retail Salesperson
La Maison De Titti
05.2016 - 04.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Generated brand awareness and positive product impressions to increase sales.
Cocktail Waitress
Claypots
04.2015 - 04.2015
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
Retail Salesperson
Cloud Nine
12.2014 - 04.2015
- Folded and arranged merchandise in attractive displays to drive sales.
- Supported loss prevention goals by monitoring shopper behavior.
- Displayed merchandise by arranging in appealing ways to boost sales.
Retail Salesperson
Origani
04.2014 - 12.2014
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Advanced Diploma - Business Management
Nova Institute of Technology
Melbourne02.2019
Certificate IV - Business Management
Nova Institute of Technology
Melbourne, VIC02.2018
Skills
- Motivated seller
- Courteous
- Friendly, positive attitude
- Multi-tasker
- Excellent customer service
- Multilingual in French, English, Italian
- Customer need assessment
- Excellent judgement
Timeline
Cleaning Company
Self Employed
03.2024 - Current
Client Advisor
Valentino
11.2023 - 01.2024
Client Advisor
Giorgio Armani
02.2023 - 09.2023
Client Advisor
Louis Vuitton
10.2021 - 01.2023
Sales Representative
Q Empowered
03.2020 - 04.2021
Bar Supervisor
Lost For Words
08.2018 - 12.2019
Restaurant Manager
Veludo
06.2017 - 07.2018
Retail Salesperson
La Maison De Titti
05.2016 - 04.2017
Cocktail Waitress
Claypots
04.2015 - 04.2015
Retail Salesperson
Cloud Nine
12.2014 - 04.2015
Retail Salesperson
Origani
04.2014 - 12.2014
Advanced Diploma - Business Management
Nova Institute of Technology
Certificate IV - Business Management
Nova Institute of Technology
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