Luna Riquelme

- Oversee daily operations

- Manage staff schedules, training, and performance to maintain a productive team environment.

- Monitor inventory

- Ensure compliance with health and safety regulations.

- Develop and implement strategies to improve customer satisfaction

- Delivered excellent customer service experiences by addressing concerns promptly and professionally.

- Preparation of daily reports sending them directly to Compas Group

- Staff rostering - Flights and accommodation

- Running daily reports, as Mondays arrival, people on site

- Sending up cleaning runs for HSK team

- Managing bookings and check in

- Daily use of Workforce reporting

- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Maintained lobbies, guest rooms and halls, keeping safe environment for costumers.
- Operated cash register, collected payments, and provided accurate change
- Greeted guests and assigned rooms according to confirmed reservations
- Resolved guest complaints and coordinated responses to individual needs

- Provide and request clear, accurate, and timely information for users.

- Record user requests that need to be resolved by the prosecutor and their team.

- Direct users to the appropriate level of service or assistance.

- Manage documentation for the Prosecutor’s Office.

- Assist in contacting users to assess their protection needs or request case-related information.

- Support the administrative tasks of the Victim and Witness Assistance Unit professionals.

- Perform other duties assigned by the direct supervisor within the scope of the role.