Luong Quoc Huynh
Ballajura,WA
Summary
Ambitious cook/manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
1
1
year of professional experience
Work History
Cafe Manager
T&N FOOD And Bevarages
2023.07 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Secured daily cash by verifying totals and making nightly deposits.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Developed and implemented strategies to promote cafe products and increase sales.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Implemented cost saving measures to reduce operational costs and align with budget.
Store Manager
Jester Pies Maddington
2023.02 - 2023.07
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Five Seasons Fresh Riverton
2022.05 - 2023.02
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Education
M.D. - Architecture
Curtin University
Perth, WA01.2018
Bachelor of Science - Architecture
Curtin University
Perth, WA01.2015
Skills
- Staff Management
- Disciplinary Action
- Process Evaluations
- Customer Deliveries
- Billing and Payment Processing
- Sales Tracking
- Equipment Preparation
- Production Preparation
- Event Preparation
- Vegan Baking
- Maintaining Clean Work Areas
- Cost Control
- Health Department Compliance
- Food Orders
- Recipe Cooking
- Hiring and Training
- Budget Controls
Languages
Vietnamese
Native or Bilingual
Timeline
Cafe Manager
T&N FOOD And Bevarages
2023.07 - Current
Store Manager
Jester Pies Maddington
2023.02 - 2023.07
Store Manager
Five Seasons Fresh Riverton
2022.05 - 2023.02
M.D. - Architecture
Curtin University
Bachelor of Science - Architecture
Curtin University
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