LUPE NGATA-FAOFUA

Throughout my time at AANDE Transport, I was able to further enhance my social skills and customer service. The job required decent amount of weight lifting, which I find to be very useful in certain areas of different jobs. I was also responsible for adhering to customers liking as to where their furniture went and where to put it. As a result, customers would express their appreciation and satisfaction through offering refreshments and even food at times for the efficient customer service provided.

- Increased safety, being able to identify hazards and safety risks when assembling or moving furniture.

- Sense of control, knowing that the satisfactory of a customer will come solely from the outcome or what you are in control of (Assembling and installing their furniture).

- Teamwork, completing work and tasks with a co-worker efficiently helped greatly.

• Maintained cleanliness and sanitized workspaces by sweeping, mopping and wiping down all surfaces, workstations and equipment to reduce risk of infection
• Cleaned and sterilized scissors, combs and clippers in alignment with safety and sanitation standards.
• Assisted customers in selecting suitable merchandise from stock shelves.
• Provided excellent customer service and assisted with customer requests, answering questions to improve satisfaction from face-to-face interactions, emails or through phone conversations in a friendly and professional manner.
• Operated cash registers to receive payments from patrons/clientele, accurately and efficiently when necessary.
• Updated and scheduled appointment calendar, set shift schedules for returning customers upon request.
• Maintained loyal and consistent clientele as well as monitoring tracked, and recorded client satisfaction to maintain positive ratings.
• Resolved customers concerns with knowledgeable and professional approach.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Adhered to company policies regarding client confidentiality at all times, as well as accurately entering customer information into the database system.
• Communicated effectively with colleagues to ensure smooth workflow during busy periods.
• Followed safety protocols when handling sharp objects like scissors, razors and clippers.
• Organized supplies inventory according to store standards.
• Provided advice on hair care products for clients based on individual needs.
• Prepared hot towels for facial shave services using appropriate methods.
• Shaved, trimmed and shaped beards and mustaches.
• Managed inventory and supplies to ensure materials were available when needed.
• Contributed innovative ideas and solutions to enhance team performance and outcomes and recognised by management.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.