Lupe Mua Taumoefolau
Robinvale,VIC
Summary
Dynamic professional with a proven track record at Robinvale District Health Services, excelling in alliance building and cultural inclusivity. Skilled in recruiting and budget management, I enhanced operational efficiency and fostered community relationships, driving participation in programs and improving service delivery. Committed to continuous improvement and team collaboration.
Overview
18
18
years of professional experience
Work History
ACCESS & SUPPORT OFFICER
Robinvale District Health Services
05.2013 - 04.2025
- Provided administrative support to enhance operational efficiency and service delivery.
- Coordinated communication between departments to streamline processes and improve response times.
- Assisted in the development of standard operating procedures for improved compliance and consistency.
- Managed scheduling and resource allocation to optimize workflow and team productivity.
- Developed and maintained documentation systems to ensure accuracy and accessibility of information resources.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Enhanced team productivity, providing guidance and assistance to junior Support Officers when needed.
- Actively participated in departmental initiatives aimed at continuous improvement within the support function environment.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cultural Liaison Officer
Robinvale District Health Services
06.2007 - 04.2013
- Assisted in cultural awareness workshops, enhancing understanding among diverse groups.
- Supported community outreach initiatives, fostering relationships between local organizations and residents.
- Developed informational materials to promote cultural programs and events effectively.
- Conducted research on cultural trends, informing program development and engagement strategies.
- Collaborated with team members to organize multicultural events, promoting inclusivity and participation.
- Engaged with community leaders to gather feedback on cultural needs and preferences.
- Monitored participation in programs, providing insights for future improvements and outreach efforts.
- Facilitated communication between stakeholders, ensuring alignment on cultural initiatives and objectives.
- Assisted organizations in creating culturally inclusive environments through policy review and recommendations.
- Enhanced cultural understanding by developing and implementing various programs that promoted diversity and inclusion.
- Provided translation services for non-English speaking community members, facilitating clear communication between parties involved during meetings or events.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Cultivated strong network of providers delivering necessary assistance to CALD community.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
High School Diploma -
Tupou High School
Tupou High School, Tonga10-1983
Skills
- Recruiting
- Alliance building
- Budget management
- Teamwork and collaboration
Timeline
ACCESS & SUPPORT OFFICER
Robinvale District Health Services
05.2013 - 04.2025
Cultural Liaison Officer
Robinvale District Health Services
06.2007 - 04.2013
High School Diploma -
Tupou High School