Lupe'Eva Turu
Hampton Park,VIC
Summary
Highly motivated and passionate employee willing to further develop and improve my current skills to become an asset to your company. Very determined to learn and grow to excel in various areas of employment where opportunity arises.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Toyota Financial Services
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Officer
Startek Australia
09.2021 - 06.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Pick Packing Assistant
Fiorelli Group
10.2019 - 09.2021
- Complete all paperwork, recognising any discrepancies and addressing them in a timely fashion
- Received and processed stock into inventory management system
- Follow good manufacturing practices and required work safe practices
Education
YEAR 12 VCE Certificate -
Maranatha Christian School
2019
Skills
- Calm and Professional Under Pressure
- De-escalation Techniques
- Customer Data Confidentiality
- Efficient and Detail-Oriented
References
Available upon request
Timeline
Customer Service Representative
Toyota Financial Services
07.2022 - Current
Customer Service Officer
Startek Australia
09.2021 - 06.2022
Pick Packing Assistant
Fiorelli Group
10.2019 - 09.2021
YEAR 12 VCE Certificate -
Maranatha Christian School
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