Lu Ping (Jessie) Chisholm
Melbourne,VIC
Summary
Hardworking Correctional Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively. Attentive officer with 13 years in security and related positions. Adhere closely to procedures to deliver accurate and efficient safety assessments. Familiar with use of hand held metal detector, breathing apparatus and X ray machine. Hardworking and reliable with strong ability in many variety of tasks. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with multitasking and time management abilities.
Overview
15
15
years of professional experience
Work History
Prison Officer
Department of Justice and Community Safety
Ravenhall, Vic
07.2023 - Current
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Inspected cells and conducted random searches of common areas.
- Maintained clear and open communications with facility areas to support safe operations.
- Detected potential threats and quickly defused conflicts.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
Aviation Protection Officer
ISS Security
Tullamarine, Vic
05.2022 - 07.2023
- Maintained order and safety while providing customer service and information to facility visitors.
- Protected customers' baggage from loss, theft and damage by handling each properly during screening process.
- Communicated with other departments and coordinated responses to suspicious activities.
- Performed comprehensive searches of people and property to identify controlled substances or contraband.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Communicated and coordinated responses to suspicious activities.
- Upheld strong customer service standards while completing screenings.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
- Directed passengers clearly for quick movement through security screening process.
- Monitored and conducted passenger screening.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Correctional Officer
Department Of Justice Tasmania
Hobart, Tas
01.2012 - 08.2022
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Bar Attendant
Hamilton Inn
Hamilton, Tas
07.2010 - 01.2012
- Collected and processed payments via cash and credit card.
- Built excellent relationships with guests to achieve repeat business.
- Delivered high-quality beverages in fast-paced, customer-centered setting.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Complied with local and state liquor and food handling laws and regulations.
- Resolved issues with guest orders.
- De-escalated conflicts between intoxicated guests with tact and diplomacy.
- Demonstrated menu knowledge by enthusiastically making recommendations.
- Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Checked identification for each person purchasing alcohol.
- Poured drinks using standard pour according to specifications.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Cleaned up spills and brought replacement items to tables.
- Disinfected bathrooms and resupplied with proper paper products.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
Farm Hand
Bejo Seeds
Hamilton, Tas
09.2008 - 06.2010
- Transplanted plants and planted new seeds according to determined size of crop.
- Attached plows, sprayers or harvesters to tractors with bolts or hand tools.
- Observed and listened to machinery operation to detect equipment malfunctions.
- Harvested vegetables to make ready for sale and consumption by picking, cleaning and packing with labels.
- Completed harvesting activities using harvesters, tractors and other heavy equipment.
- Sprayed fertilizer or pesticide solutions to control insects, fungus and weed growth.
- Handled planting, irrigation, fertilization and pest control.
- Operated pallet jacks, forklifts and farm boats.
- Repaired boards, barbed wire and electrified fences to maintain safety and security
- Watered and fertilized crops to promote growth for harvests.
- Cultivated soil to refine and prepare for planting.
- Identified pests, weeds and plants to select appropriate pesticides and fertilizers.
- Harvested fruits and vegetables by hand.
- Sprayed crops with pesticides to control insects and other pests.
- Constructed frames to grow berries, legumes and vines.
Education
First Aid Certificate
St John Ambulance
Melbourne, VIC07-2023
Certificate II in Transport Security Protection
ISS Training
Tullamarine, VIC06.2022
Forklift Licence
Multiskills
Werribee03.2022
Certificate 3 in Corrections
Department Of Justice
Hobart Tasmania01.2012
Diploma in Stud Breeding
Northern Melbourne Institute Of TAFE
Epping Victoria01.2002
Skills
- Hazardous Items Understanding
- Security Station Background
- Cargo Inspections
- Customer Relations Skills
- Behavioral Analysis
- Conflict Resolution
- Critical Thinking
- Team Building
- Good Work Ethic
- Active Listening
- Team Management
- Problem Resolution
- First Aid/CPR
- Flexible Schedule
- Organizational Skills
- People Skills
- PPE Use
- Planning & Organizing
- Reliable & Trustworthy
- Maintenance & Repair
- Relationship Building
- Supervision & Leadership
References
References available upon request.
Timeline
Prison Officer
Department of Justice and Community Safety
07.2023 - Current
Aviation Protection Officer
ISS Security
05.2022 - 07.2023
Correctional Officer
Department Of Justice Tasmania
01.2012 - 08.2022
Bar Attendant
Hamilton Inn
07.2010 - 01.2012
Farm Hand
Bejo Seeds
09.2008 - 06.2010
First Aid Certificate
St John Ambulance
Certificate II in Transport Security Protection
ISS Training
Forklift Licence
Multiskills
Certificate 3 in Corrections
Department Of Justice
Diploma in Stud Breeding
Northern Melbourne Institute Of TAFE
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