Luqman Ahmad Ahmad
Lynbrook
Summary
Enthusiastic and detail-oriented professional with 5 years experience in administration and data entry. Proven ability to provide comprehensive administrative support, including file management, Excel sheet creation, and office coordination. Strong IT skills and a focus on accuracy. Excellent communication and interpersonal skills with a commitment to providing quality customer service. Seeking to apply my skills and experience in a challenging and rewarding role.
Overview
8
8
years of professional experience
Work History
Client Support Worker
Ames Australia
Dandenong
06.2025 - Current
- Collaborated with healthcare professionals to coordinate client care plans effectively.
- Documented client progress and concerns in compliance with organizational standards.
- Delivered training sessions for new staff on client support protocols and procedures.
- Maintained a clean and safe environment to promote client well-being and safety.
- Facilitated communication between clients, families, and service providers for better outcomes.
- Engaged client in physical and mental activities to sustain quality of life.
- Managed multiple concurrent projects while meeting tight deadlines.
- Collaborated with other professionals to ensure that all client needs were met.
- Participated in case conferences to discuss strategies for managing challenging cases or developing new approaches for helping clients meet their goals.
- Acted as a liaison between clients and other community services, such as housing programs or healthcare providers.
- Monitored client progress and provided feedback to supervisors regarding changes in behavior or condition.
- Educated clients on available resources in the community that can help them achieve their goals.
- Did Dental, optometry, school, AMEP, SEE referrals for clients
- Did welfare check on clients and their families.
Store team member
Woolworths
Frankston
10.2023 - Current
- Organized and restocked produce, enhancing department efficiency and customer satisfaction.
- Managed inventory and pricing, ensuring accurate stock levels and competitive pricing.
- Maintained cleanliness, improving safety and presentation in the fresh produce section.
- Provided exceptional customer service, fostering positive relationships and enhancing overall shopping experience for all patrons.
- Streamlined inventory management processes, significantly reducing stock discrepancies and ensuring product availability.
Administration Officer
Department of Education
Dandenong
12.2024 - 02.2025
- Coordinated school projects, ensuring timely completion and adherence to guidelines.
- Managed Excel sheets for data organization, enhancing workflow efficiency.
- Supported vehicle management in Fleet department, improving record accuracy.
- Prepared reports and presentations for meetings, aiding decision-making.
- Handled correspondence, ensuring timely distribution and communication flow.
- Streamlined administrative processes to enhance operational efficiency, leading to noticeable gains in project turnaround times.
Store supervisor
Bestway supermarket
Dandenong
08.2022 - 06.2023
- Led customer service team, resolving complex issues, enhancing satisfaction, and boosting sales.
- Managed cash operations, ensuring accuracy and efficiency in transaction processing.
- Maintained checkout area, ensuring cleanliness and organization for optimal customer experience.
- Trained new staff in service and register operations, improving team performance and cohesion.
- Supervised daily store operations, ensuring efficient inventory management and achieving measurable improvements in stock accuracy.
- Trained and mentored staff to enhance customer service skills, fostering a supportive environment that improved customer satisfaction ratings.
Administration assistant
Istanbul Sabahattin Zaim University
Istanbul
01.2021 - 01.2022
- Streamlined student registration, cutting processing time and enhancing administrative efficiency.
- Provided accurate information via phone and email, ensuring high-quality student service.
- Managed student support services, maintaining confidentiality and easy access to records.
- Coordinated international student events, fostering a welcoming environment.
- Delivered translation support, bridging communication gaps for international students and staff.
- Enhanced student registration processes, achieving measurable improvements in administrative efficiency and reducing processing times.
- Analyzed student feedback to refine support services, leading to noticeable gains in satisfaction and streamlined access to records.
Admin assistant
Afghan Islamic Centre and Omar Farooq Mosque
Doveton
08.2017 - 08.2020
- Supported admin team with data entry and filing, enhancing workflow efficiency.
- Coordinated appointments to improve time management and reduce scheduling conflicts.
- Organized community events, managing logistics for seamless execution.
- Maintained filing system for confidential documents, ensuring data integrity.
- Provided IT support, resolving technical issues to maintain office productivity.
- Provided administrative support to enhance operational efficiency, fostering a collaborative environment for staff and volunteers.
- Streamlined scheduling processes, resulting in improved attendance and engagement during community events.
Education
Bachelors of Business Management -
Swinburne University of Technology
Hawthorn07-2026
Economics and Finance -
Istanbul Sabahattin Zaim University
Istanbul06.2022
High school -
Hallam Senior College
Hallam, Victoria12.2019
Skills
- Microsoft Office Suite
- Data Analysis
- File Formatting
- Office Coordination
- Project Management
- Correspondence
- Time Management
- Process Improvement
- Report Writing
- Inventory Management
- Communication Skills
- Team Collaboration
- Customer Service
- Data analysis
Languages
- English
- Pashto
- Dari
- Persian
- Farsi
Licence - Type
Victorian drivers license
Timeline
Client Support Worker
Ames Australia
06.2025 - Current
Administration Officer
Department of Education
12.2024 - 02.2025
Store team member
Woolworths
10.2023 - Current
Store supervisor
Bestway supermarket
08.2022 - 06.2023
Administration assistant
Istanbul Sabahattin Zaim University
01.2021 - 01.2022
Admin assistant
Afghan Islamic Centre and Omar Farooq Mosque
08.2017 - 08.2020
Bachelors of Business Management -
Swinburne University of Technology
Economics and Finance -
Istanbul Sabahattin Zaim University
High school -
Hallam Senior College
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