Luqman Saleem
Melbourne/Camberwell,Australia
Summary
I am a dedicated and enthusiastic hospitality professional with a Bachelor of Business, majoring in Marketing. With a strong passion for guest services, I consistently seek opportunities to expand my knowledge and skill set. I have extensive experience in leadership roles, where I have effectively demonstrated exceptional leadership qualities. My outstanding communication and interpersonal skills enable me to work harmoniously within a team, ensuring seamless operations and exceptional guest experiences. I am confident that my dedication, ability to multi-manage operations, and commitment to excellence would make me a valuable asset to any hospitality organization seeking a versatile and capable team player or leader
Overview
7
7
years of professional experience
Work History
Concierge
MICM Real Estate
Melbourne, Australia
01.2020 - Current
- Acting as the face of the building and at all times providing a warm, professional welcome to all residents and their guests
- Monitoring all relevant movements of visitors, service providers and goods throughout the building and immediate surrounds
- Receiving and storing mail, domestic parcels and other deliveries and arrange for their distribution to the relevant owners
- Administration duties such as database maintenance, receiving and answering emails, telephone and security intercom inquiries
- Performing several security checks throughout the building during shift to ensure safety of residents.
- Handled mail and package deliveries, keeping items secure.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Care Companion
Luxecare
Melbourne, VIC
01.2023 - Current
- Ensured that all equipment used during visits was properly sanitized before use on another patient.
- Researched available resources within the community that could benefit the patient's overall wellbeing.
- Provided transportation services for clients when necessary, including wheelchair transfers if applicable.
- Prepared nutritious meals for clients based on dietary needs and restrictions.
- Assisted clients with daily living activities, such as dressing, bathing, grooming, and toileting.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
Owner
Seeing Double AU
Melbourne, Australia
01.2020 - Current
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Created marketing campaigns to attract new customers.
- Analyzed industry trends to develop competitive strategies.
- Oversaw budgeting and financial management.
- Ensured compliance with applicable laws and regulations related to business operations.
Customer Experience Team Leader
Scape Living Aurora
Melbourne, Australia
01.2022 - 05.2023
- Meet and greet VIP guests of the hotel
- Performs special services for VIP Guests
- Co-ordinates with all departments concerned in order to maintain front office functions efficiently
- Collect payments and maintain records of budgets, funds, and expenses
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments
- Organize activities and assign responsibilities to employees to ensure productivity
- Step-up hotel manager during afternoon shifts coordinating the activities of various departments, Monitoring efficiency and quality of services and compliance with standards whilst the hotel manager is not present.
Front Office Receptionist
Savoy Hotel on Little Collins
Melbourne, Australia
01.2018 - 01.2020
- Answer the phone at the front desk to respond to current and prospective guests needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk in a hospitable manner
- Schedule special services, such as spa treatments and travel tours when guests enquire
- Refer guests to local services and venues
- Communicate guest requests and complaints to the appropriate department.
Food and Beverage Attendant
Mahogany Room at Crown Casino
Melbourne, Australia
01.2017 - 01.2018
- Built professional relationships with patrons and provided exceptional customer service throughout the dining and gambling experience
- Quickly mastered all aspects of the food wine and bar menus to guide each guest through their own unique dining experience based on individual tastes and preferences
- Maintained poise and focus under pressure allowing for an efficient, error-free job
- Maintained strong interpersonal skills resulting in outstanding communication, team work flexibility, and cohesiveness with fellow co-workers
- Worked in a very fast paced environment waiting tables, taking orders and simultaneously tending bar
- Maintained the high level of service required of an exclusive private casino
- Exercise cocktail, wine and spirit knowledge in serving guests.
Education
Graduate Diploma of Early Childhood Education -
Victoria University
06.2024
Diploma of Mental Health -
Australian Learning Group
12.2022
Bachelor of Business, Major in Marketing -
Melbourne Institute of Technology
12.2018
Bachelor of Commerce (1st Year) -
INTI University
01.2016
Advanced Level -
Colombo International School
12.2014
Skills
- Networking capabilities
- Effective Decision Making
- Detail-oriented approach
- Superior organization
- Advanced Time Management
- Proactive attitude
- Polite telephone etiquette
- Team player mentality
- Event Planning
- Social media networking
- Reservations Management
- Effective problem solving
- Strong Work Ethic
- Upselling proficiency
- Outstanding customer service
- Interpersonal Communication
- Adaptability and Flexibility
- Excellent Communication
Personal Information
Nationality: Sri Lankan
Extracurricular Activities
Captained Under 17 basketball team B-division all island champions representing gateway college Captained under 19 Colombo International School Basketball team Javelin throw under 20 1st place representing Colombo International School Javelin throw under 17 and under 19 1st place in an international sports meet representing Gateway College
Hobbies and Interests
- Basketball
- Music production through ableton
- Reading ( Modern entrepreneur, Urban Design, etc)
Timeline
Care Companion
Luxecare
01.2023 - Current
Customer Experience Team Leader
Scape Living Aurora
01.2022 - 05.2023
Concierge
MICM Real Estate
01.2020 - Current
Owner
Seeing Double AU
01.2020 - Current
Front Office Receptionist
Savoy Hotel on Little Collins
01.2018 - 01.2020
Food and Beverage Attendant
Mahogany Room at Crown Casino
01.2017 - 01.2018
Graduate Diploma of Early Childhood Education -
Victoria University
Diploma of Mental Health -
Australian Learning Group
Bachelor of Business, Major in Marketing -
Melbourne Institute of Technology
Bachelor of Commerce (1st Year) -
INTI University
Advanced Level -
Colombo International School
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