Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luseane Valu Latu

Sydney

Summary

Enthusiastic and service-oriented professional with a strong background in retail and hospitality, seeking to transition into a flight attendant role. Experienced in delivering exceptional customer service, handling diverse customer needs with professionalism, and maintaining a calm, positive demeanor in fast-paced environments. Skilled in communication, problem-solving, and conflict resolution, with a natural ability to make others feel welcome and at ease. Passionate about travel, safety, and creating positive experiences for passengers from all walks of life.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Visual Merchandiser

Jd Sports
11.2022 - Current
  • Delivered exceptional customer experiences by creating inviting, well-organized store environments that aligned with brand standards.
  • Maintained a high standard of visual presentation and cleanliness throughout the store, demonstrating attention to detail and pride in presentation.
  • Collaborated with store and management teams to implement floor plans and seasonal campaigns, fostering strong teamwork, adaptability, and communication under tight deadlines.
  • Served as part of the store’s management team, overseeing day-to-day operations, staff coordination, and high-level customer service.
  • Trained retail staff on visual merchandising standards, improving team knowledge and customer engagement.
  • Balanced multiple store priorities while managing visual standards, showing strong organizational skills, time management, and the ability to multitask effectively.

Bartender

Manly Wharf Hotel
05.2022 - 01.2023
  • Delivered excellent customer service in a fast-paced bar environment, serving drinks with speed and professionalism.
  • Operated POS systems accurately for orders and payments, maintaining smooth transactions during peak hours.
  • Complied with Responsible Service of Alcohol (RSA) standards, ensuring safe service at all times.
  • Maintained cleanliness, organization, and hygiene in the bar area according to health and safety protocols.
  • Managed bar restocking, opening/closing procedures, and worked closely with team members to ensure efficient service.
  • Resolved customer concerns calmly and effectively, maintaining a positive and welcoming atmosphere.

Sales Assistant

JD Sports
10.2021 - 10.2022
  • Delivered friendly and efficient customer service, assisting customers with product selection and inquiries to ensure a positive shopping experience.
  • Operated the POS system accurately to process sales transactions and handle cash, maintaining attention to detail.
  • Maintained store presentation and cleanliness, including restocking merchandise and organizing displays.
  • Supported the team in achieving daily sales targets through proactive engagement and upselling techniques.
  • Collaborated with team members to ensure smooth store operations during busy periods.
  • Handled customer concerns and complaints professionally, escalating issues when necessary to management.

Fast Food Crew Member

KFC
04.2018 - 03.2020
  • Worked at the front of the establishment, handling food.
  • Collaborated with team members to complete orders.
  • Listened attentively to customer complaints or requests and resolved issues without need to escalate.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Received and processed customer payments and estimated and communicated wait times accurately.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers entering restaurant with enthusiasm and warmth.

Education

High School Diploma -

NBSC Mackellar Girls
Manly Vale, NSW
11.2021

Skills

  • Exceptional Customer Service & Guest Relations
  • Team Leadership & Staff Training
  • Visual Merchandising & Retail Presentation
  • Time Management & Multitasking in Fast-Paced Environments
  • Conflict Resolution & Problem Solving
  • Effective Verbal & Written Communication
  • Point of Sale (POS) System Operation
  • Adaptability & Flexibility
  • Attention to Detail & Quality Control
  • Health, Safety & Hygiene Compliance
  • Cash Handling & Store Operations
  • Collaborative Teamwork & Coordination

Certification

  • 2021 - First aid and cardio pulmonary resuscitation (CPR) course.
  • 2022 - RSA Certificate and Accredited Bar Skills Training.
  • 2022 - RCG - Certificate of Responsible Conduct of Gambling.

Timeline

Visual Merchandiser

Jd Sports
11.2022 - Current

Bartender

Manly Wharf Hotel
05.2022 - 01.2023

Sales Assistant

JD Sports
10.2021 - 10.2022

Fast Food Crew Member

KFC
04.2018 - 03.2020

High School Diploma -

NBSC Mackellar Girls

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Luseane Valu Latu