Hi, I’m
LUSHANTHAN VELLANTHURAI
Product Manager
Melbourne,VIC
Summary
In quest of a role that will fully leverage my skills & experience for the fulfillment of organizational and career goals Proactive and Industrious with more than 10 years of experience in the Card Payments & Banking Domain; Techno functional experience in Card Systems, Project Management, Process Automation, MIS, Troubleshooting and Team Management; Adept at process re-engineering & automation of debit/credit card activities into system driven processes, Debit/Credit Card settlements, daily reconciliation of ATM/CDM transactions; Good understanding of overall banking card operations; Result oriented decisive leader to maintain high quality standards and meet challenges of any fast-paced, high-turn industry. Adept at working in high pressure environments with strict deadlines and multiple deliverables Sound knowledge of new market trends & technology & constantly updated on emerging technologies Good team player with strong leadership, communication and presentation skills Self-motivated and hardworking with strong interpersonal and analytical skills Ethical, loyal and maintain a high degree of confidentiality
Overview
18
years of professional experience
Work History
PPROMelbourne, VIC
Product Manger
01.2020 - Current
Job overview
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Liaised with clients to better understand business needs and current market landscape.
Airwallex
Assistant Product Manager
05.2019 - 01.2020
Job overview
- Broaden card Issuing product knowledge across stakeholders
- Define MVP card issuing product
- Elicit requirements (Techno-functional), create user stories and acceptance criteria in Jira
- Set clear goals with feature stream, identify risks and mitigate them
- Work with feature team to prioritise tasks and groom product backlog
- Participate in Solution Design
- ENett International
Business Analyst
08.2016 - 05.2019
Job overview
- SME payments Reporting
- Develop business cases using requirements such as scope, process, alternative, risks and cost
- Communicate business requirements by constructing easy to understand data and process models
- Liaise between business and technical teams to ensure a mutual understanding of processes and applications
- Stakeholder Management
- Participate in solution design
- Data Analytics
51 Pay Pty Ltd
Senior Business Analyst
01.2016 - 06.2016
Job overview
- Feasibility study on payments acquiring business – (CP & CNP)
- Creating Business requirement Documents, Process flow, User Interface Designs, and System to System Interfaces for a new ecommerce platform and Integrated POS solution
- Interacting with the stakeholder’s (card schemes, PSP and other solution providers) to define project scope, design and reporting for a new startup payments acquiring business
- Advocate business stakeholders on business models and current trends
- Training the new team on payments landscape
- Reporting to key management on the progress of the project.
ANZ Australia
Personal Banker
06.2014 - 01.2016
Job overview
- Serve customers existing banking products (credit card , Internet banking, retail accounts)
- Explain customers on existing product features and how to use them
- Identify customers’ needs and cross sell banking products
- Assist in opening new banking products
- (Personal loans, Credit Cards, Insurance, etc)
- Engagement in transformation projects.
Network InternationalDubai
Business Analyst
12.2012 - 05.2014
Job overview
- Design solutions for projects for their complete life cycle & delivery channels comprising of Credit, Debit, Prepaid and Prop Cards, ATM’s, IVR, Interchanges, Payment Gateway (e-commerce), 3D secure (Arcot), EMV certification, Cards Risk Management and migration projects
- Requirement Gathering (BRD), Prepare technical documents (PSD)
- Impact Analysis and test scripts
- Effort Evaluation (External and Internal Costs)
- RFP evaluation
- Client briefing on the scope
- Consultancy services for issuing and acquire banks on the latest payment solutions.
Business Analyst
01.2009 - 10.2012
Job overview
- Project Management
- PROJECTS HANDLED:
- Credit Card Reconciliation (Card Schemes) Automation
- ATM / CDM Reconciliation Systems
- 3D Secure
- Debit Card Chip and PIN migration
- Mobile Banking
- MTIP and ADVT certifications
First Gulf Bank, MISAbu Dhabi
Senior Associate FGB
09.2005 - 10.2012
Accounts Department
Senior Associate FGB
03.2008 - 12.2009
Job overview
- Responsible for Debit/Credit Card settlements and daily reconciliation of ATM and CDM transactions
- Handling the Outsource team, engaged in quarterly reporting to card schemes and resolving Central Bank disputes and captured cards issues
- Provided technical and operational support to users including support on system issues, involving the following:
- Recreating the problem causing the issue, to identify a potential solution to it and reporting back to the client accordingly
- Developing a potential solution or working around to the issue
- Liaising with vendors for issue resolution
- Card Processor FGM
03.2007 - 03.2008
Job overview
- Card Application Processing System
- Debit Card Migration to EMV
- ATM upgradation to BASE24
- Cash Deposit Machines
- Debit Card Reconciliation Systems (Insolutions)
- ATM/CDM reconciliation Module
- Vision Plus
- Card Processor FGM (Projects and MIS)
07.2006 - 03.2007
Job overview
- Responsible for collection and preparation of the entire department’s daily/monthly/quarterly & ad hoc MIS/Reports, on cards, transaction volumes and other operational activities, to the Senior Management
- Identified new procedures and ongoing process improvements of existing operational procedures
- Accountable for complete functioning involving system functionality, smooth process execution and report extraction of all new products/programs introduced
- Involved in set up of new products in front and back end systems
- Liaising closely with internal IT users and vendors on projects, from concept to completion, coordinated between users and vendors for all system related issues
- Engaged in requirement gathering, testing, UAT coordination & system implementation
- Designed templates for reports to be obtained from system, for use by management and users of various departments
- Providing technical support to users during the testing and post implementation phases, administered systems for all completed projects
- Conducting periodic system trainings was responsible for all data extraction for use by various units viz
- Business Development, IT, Sales etc
- Independently worked on automation of data extraction and MIS preparation, by designing several queries on MS Access
TPS
Team Member
09.2005 - 06.2006
Job overview
- As a team member of the Image Processing Center, maintained the Data Management System (DMS) of the bank
- Provided helpdesk and user support using the software
- Engaged in data retrieval, data entry and verification of data and images from the Processors, after scanning
- Key Accomplishments:
- Processes reengineered on legacy systems
- Received A+ appraisal grades and was subsequently absorbed into bank roles
- Received employee of quarter ward twice in a year
- Essayed a key role in setting up the MIS for department’s
- Instrumental in acquiring necessary knowledge and training other team members
- Successfully automated all manual activities into system driven processes
Education
Bharathiar University
M.Sc from Software Engineering
St. John’s International Residential School
12th
Skills
Payments
undefinedTimeline
Product Manger
PPRO
01.2020 - Current
Assistant Product Manager
Airwallex
05.2019 - 01.2020
Business Analyst
08.2016 - 05.2019
Senior Business Analyst
51 Pay Pty Ltd
01.2016 - 06.2016
Personal Banker
ANZ Australia
06.2014 - 01.2016
Business Analyst
Network International
12.2012 - 05.2014
Business Analyst
01.2009 - 10.2012
Senior Associate FGB
Accounts Department
03.2008 - 12.2009
03.2007 - 03.2008
07.2006 - 03.2007
Senior Associate FGB
First Gulf Bank, MIS
09.2005 - 10.2012
Team Member
TPS
09.2005 - 06.2006
Bharathiar University
M.Sc from Software Engineering
04.2004
St. John’s International Residential School
12th
04.1999
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