Dynamic and results-oriented Client Service Manager with a demonstrated history of fostering robust client relationships and ensuring unparalleled customer satisfaction. Seeking to leverage extensive experience and adept leadership skills in a transition to an operations Manager role, with a focus on driving operational efficiency, maintaining high-quality standards, and fostering organizational growth.
Hi, I’m
Lushanthe Punchihewa
Beveridge,VIC
Summary
Overview
9
years of professional experience
Work History
Daniher Facility Management
Client Services Manager
09.2022 - Current
Job overview
- Spearheaded the management of a diverse client portfolio, serving as the primary point of contact for all service-related inquiries, issues, and requests
- Cultivated enduring client partnerships through proactive communication and meticulous attention to surpassing client expectations
- Conducted comprehensive site assessments to uphold service excellence and promptly address any concerns or discrepancies
- Collaborated seamlessly with cross-functional teams to orchestrate service delivery schedules and swiftly resolve operational challenges
- Championed staff training initiatives and identified opportunities for supplementary service offerings to drive revenue growth.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Danihers Facility Managment
Site Manager
08.2020 - 01.2022
Job overview
- Directed day-to-day operations encompassing roster management, meticulous site audits, OH&S compliance, and the recruitment and training of personnel
- Orchestrated work order processes through streamlined asset management systems, proficiently handling quoting, invoicing, and budget management
- Convened regular departmental meetings to optimize operational efficiency and ensure adherence to regulatory standards.
AIG
Area Supervisor
07.2016 - 08.2020
Job overview
- Oversaw comprehensive cleaning operations across multiple sites, demonstrating adept rostering, auditing, and client liaison skills
- Proactively mitigated operational challenges, employing swift problem-solving strategies and developing contingency plans to preempt future issues
- Maintained meticulous inventory controls, upheld stringent safety protocols, and effectively managed external contractor relationships.
Education
Anglia Ruskin University
Master of Business Administration
University Overview
Anglia Ruskin University
Diploma in Business Management
University Overview
Skills
- Strategic Team Leadership
- Adaptive Problem-solving
- Comprehensive Training and Development
- Exemplary Professionalism
- Superior Communication Proficiency
- Advanced Proficiency in Microsoft Office Suite and CRM Systems
- Sound Financial Acumen
- Exceptional Time Management Expertise
References
References
On RequestTimeline
Client Services Manager
Daniher Facility Management
09.2022 - Current
Site Manager
Danihers Facility Managment
08.2020 - 01.2022
Area Supervisor
AIG
07.2016 - 08.2020
Anglia Ruskin University
Master of Business Administration
Anglia Ruskin University
Diploma in Business Management
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