Lusia Pouhila

• General receptionist duties and administration.
• Answering phone calls and taking messages.
• Data Entry – In putting all information into our internal systems. • Responsible for managing and directing front office.
• Responsible for creating databases of client’s information
• Responsible for all orders in and out of the office.
• Greeting the visitants and assisting them with their queries.
• Reporting any problems to the office manager.
• Ensuring that the reception area is tidy.

• Face to face customer service.
• Received customers pleasantly, took their orders, transmitted to kitchen staff,

served, and prepared bills.

• Prepared food items, such as hamburgers as per the established standards.

• Adhered to the quality and work standards of the business.

• Maintained the equipment, such as oven and grill in proper condition.

• Maintained the equipment cleanliness in the work stations.

• Assisted the other staff members in taking orders.

• Analysed customer complaints and feedback for constant improvements.

• Held coffee blends, teas, hot and cold espresso beverages, smoothies and bakery items.

• Assisted in the Mc Café regularly.

• Receiving, moving, checking and storing incoming goods.
• Checking and inspecting goods received and ensuring they are of accurate quantity,

type and account.
• Packaging and labeling products before they are dispatched. • Picking and packing.
• Moving and organising stock.
• Storing stock away safely.