Lusiana Budy Haryanto
Melbourne,VIC
Summary
Dynamic leader with a proven track record at MyCoffeeLab, adept in operations management and customer relationship management. Excelled in business development, boosting sales through innovative strategies and fostering long-term client relationships. Skilled in cost analysis, achieving significant operational efficiencies. Demonstrated ability to grow businesses by over 30% through strategic planning and effective team training.
Astute business management professional with solid history of success in building business from ground up. Solid background maintaining high quality while motivating workers, satisfying customers, and meeting demanding production goals.
Overview
20
20
years of professional experience
Work History
Proprietor
MyCoffeeLab
02.2017 - 02.2022
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Provided customer service on accounts and resolved problems.
- Grew business by developing business plans, hiring staff and obtaining initial investments.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Maximized resource utilization, reducing waste while increasing overall operational efficiency.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
Entrepreneur
Toko Mas Menara
01.2005 - 01.2010
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Optimized team hiring, training, and performance.
- Boosted sales through effective merchandising strategies and attractive store displays.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Continually assessed risks associated with the business''s operation; implemented mitigation plans accordingly.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Launched successful promotional events, driving increased foot traffic and generating greater brand awareness.
- Implemented innovative inventory management systems to reduce costs and improve product availability.
Assistant Marketing Manager
PT. Uniframe Centranusa
02.2002 - 02.2004
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
- Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
- Established strong relationships with key industry influencers, securing valuable partnerships for co-marketing opportunities.
- Coordinated with sales representatives during customer interactions, driving sales and partnerships to increase revenue.
- Oversaw and adhered to communications department budget.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Education
Master Information Management System - Business Project Management, System Analyst Design
Monash University
Melbourne, VIC07.2001
Graduate Diploma Business System -
RMIT University
Melbourne, VIC07.2000
Bachelor of Business Degree - Accounting And Business Modeling
Swinburne University of Tech
Melbourne, VIC07.1999
Advance Diploma of Business - Accounting
Swinburne University of Tech
Melbourne, VIC07.1998
Skills
Operations Management
Revenue Generation
Purchasing and planning
Business Development
Customer Relationship Management
Cost analysis and savings
Product sourcing
Contract Negotiation
Languages
Indonesian
Native or Bilingual
Timeline
Proprietor
MyCoffeeLab
02.2017 - 02.2022
Entrepreneur
Toko Mas Menara
01.2005 - 01.2010
Assistant Marketing Manager
PT. Uniframe Centranusa
02.2002 - 02.2004
Master Information Management System - Business Project Management, System Analyst Design
Monash University
Graduate Diploma Business System -
RMIT University
Bachelor of Business Degree - Accounting And Business Modeling
Swinburne University of Tech
Advance Diploma of Business - Accounting
Swinburne University of Tech
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