Lusiana Heredia Pardo
Alice Springs,NT
Summary
Ambitious and bilingual customer service professional with expertise in various industries.
Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
3
3
years of professional experience
Work History
Travel Agent
GSL Whitsundays
Airlie Beach , Queensland
2024.01 - 2024.03
- Collect payments
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required
- Daily communication with suppliers and business partners
- Daily communication with pilots and customers
- Prepared customized itineraries based on customer needs and preferences
Receptionist
Club Eastside
Alice Springs , Northern Territory
2023.06 - 2023.12
- Managing General Manager Agenda
- Managing bookings
- Greeting Visitors
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Maintained daily calendars, set appointments with clients and planned daily office events
- Transmitted information to customers through email
Front of House
Woolly Bay Hotel
Sydney , NSW
2023.01 - 2023.06
EastsideAirlie
- Engaging with guests to ensure they have an extraordinary experience
- Managing of bookings and events
- Providing guests with menus and answering any initial questions
- Training staff
- Maintaining inventory
Sales Representative
Teleperformance AT&T campaign
Lima , Peru
2021.01 - 2022.01
- Recommended changes in products and services based on customer feedback.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Improved overall customer purchasing experiences to promote steady revenue
- Customer retention
Education
Master of Science - Human Resources Management
EAE Business School
Madrid Spain2020-01
Bachelor of Science - Business Administration
San Ignacio De Loyola
Lima Peru2017-07
Skills
- Decision making
- Bilingual
- Adaptability
- Attention to detail
- Empathy
- Dedication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Travel Agent
GSL Whitsundays
2024.01 - 2024.03
Receptionist
Club Eastside
2023.06 - 2023.12
Front of House
Woolly Bay Hotel
2023.01 - 2023.06
Sales Representative
Teleperformance AT&T campaign
2021.01 - 2022.01
Master of Science - Human Resources Management
EAE Business School
Bachelor of Science - Business Administration
San Ignacio De Loyola
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