LUSIANA Moceidreke
Blacktown,NSW
Summary
Dedicated to expanding and broadening skills in the Concierge Commercial business, driven by a passion for delivering excellent customer service. Demonstrates reliability, flexibility, and accountability, thriving under pressure both as a team member and individually. Embraces challenges with enthusiasm and possesses a strong ability to learn quickly, bringing valuable qualities to the work environment. Additionally, actively participates in a Church youth group, serving as a positive mentor for young people and honing skills in positive communication, fostering teamwork, time management, and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Cook
Macquarie Hotel Liverpool
01.2013
- Waiter
- Kitchen hand duties
- Food preparation
Conicerge Operations Manager
Auxus
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Standardising new procedures for new Commercial accounts
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with Clients, resulting in more improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Cook
Bankstown Sports Club
01.2014 - Current
- Health hazards in food preparation and service, and of necessary precautionary measures
- Inspect refrigerators and the work of other cooks to prevent food waste
- Cleaning for kitchen, storeroom, and refrigerators
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Concierge Support Team Leader
Auxus
08.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisting GOV accounts with Backfill support of Concierge Casuals
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed check-in and check-out procedures for guests.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Workplace Concierge Officer
Auxus
05.2022 - 07.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Assisting Executive Directors with Meeting room bookings
- Visitor Management
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Admin Assistant
Allity
01.2015 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Kitchen Hand
Bass Hill Aged Care | Allity
01.2015 - 05.2022
- Maintaining all areas to health code standards
- Responsible for maintaining the order and cleanliness of the kitchen’s facilities
- Assist line cooks by completing food preparation tasks
- Having some familiarity with food and beverage service
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
Education
Certificate III - Customer Service
Sphere
Sydney, NSW06-2023
diploma - Leisure And Health
Wentworth College
Sydney, NSW02-2021
Yr 12 HSC -
condel park high school
01.2014
Skills
- Positive communication
- Team orientated attitude
- Time management skills
- Interpersonal skills
- Decision-making
- Staff training
- Staff management
- Operations oversight
- KPI tracking
- Problem-solving
- Training and mentor
- MS office
Timeline
Conicerge Operations Manager
Auxus
06.2024 - Current
Concierge Support Team Leader
Auxus
08.2023 - 06.2024
Workplace Concierge Officer
Auxus
05.2022 - 07.2023
Admin Assistant
Allity
01.2015 - 05.2022
Kitchen Hand
Bass Hill Aged Care | Allity
01.2015 - 05.2022
Cook
Bankstown Sports Club
01.2014 - Current
Cook
Macquarie Hotel Liverpool
01.2013
Yr 12 HSC -
condel park high school
Certificate III - Customer Service
Sphere
diploma - Leisure And Health
Wentworth College
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