Lustella Randell
Patterson Lakes,Melbourne
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Manager on Duty
Hungry Jack's
Heatherton, VIC
11.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Education
Tuakau College
New Zealand Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Industry Awareness
- Staff Management
- Training and mentoring
- Inventory Oversight
- Strategic Planning
- Processes and procedures
- Financial Management
- Complex Problem-Solving
- Operations Management
- Inventory Control
- Process Improvement
- Industrial hygiene
- Waste Reduction
- Customer Service
- Computer Skills
Timeline
Manager on Duty
Hungry Jack's
11.2023 - Current
Tuakau College