Summary
Overview
Work History
Education
Skills
Timeline
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Lu (Tania) Chen

120 A’Beckett Street, MELBOURNE,VIC

Summary

Sales assistant with three years of experience in retail. Strong communication skills, listening actively, and communicating clearly. Tailor the communication style to the needs of people who need support. Empathetic worker can always understands and validates people's feelings and experiences. Being compassionate can create a trusting relationship. Maintain professional boundaries to ensure a healthy working relationship.

Overview

8
8
years of professional experience

Work History

Sales Assistant

Coach Emporium
11.2021 - Current


  • Servicing the customer with empathy and patience, resolving issues to maintain positive store reputation.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Organize stock replenishment and Store VM.
  • Instagram/Wechat/Redbook advertising (Account: Coach Emporium).

Waitress

Grandma’s Dumpling - City
01.2019 - 09.2021
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Waitress

The Crazy Wing - Caulfield
12.2016 - 04.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Community Service -

Stott's Colleges
Melbourne, VIC
09.2026

Bachelor of Design - Industrial Design

Swinburne University of Technology
Melbourne, VIC
12.2023

Westall Secondary College
Melbourne, VIC
12.2018

Westall English Language Centre
Melbourne, VIC
12.2016

Skills

  • Languages: English, Mandarin, Cantonese
  • Excellent Communication skills, Verbal & Active Listening
  • Emotional & Patient Support
  • Teamwork & Collaboration
  • Relationship Building
  • Decision-Making/Documentation/Problem-solving abilities
  • Strong planning, organisational and delivery skills

Timeline

Sales Assistant

Coach Emporium
11.2021 - Current

Waitress

Grandma’s Dumpling - City
01.2019 - 09.2021

Waitress

The Crazy Wing - Caulfield
12.2016 - 04.2017

Bachelor of Community Service -

Stott's Colleges

Bachelor of Design - Industrial Design

Swinburne University of Technology

Westall Secondary College

Westall English Language Centre

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Lu (Tania) Chen