Lute Glumbers
Pimpama
Summary
Versatile and dynamic professional with a proven track record of enhancing customer satisfaction and team efficiency. Skilled in problem-solving and customer service, I excel in leadership roles, driving team success through training and mentoring. Achieved a significant improvement in service delivery by fostering teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Team Member
Popeyes
01.2024 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Flight Attendant
American Airlines
03.2023 - 12.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Activities Coordinator
The Big Cedar Lodge
07.2022 - 12.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
Concierge
The BROADMOOR, Diamond Resort
01.2022 - 06.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Lounge Assistant
Air New Zealand
10.2020 - 11.2021
- Supported bartenders by efficiently preparing drink orders, contributing to quick service turnaround times.
- Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.
Bartender
Orange Night Club
09.2020 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Cashier
McDonald's
05.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Level 5 - Tourism And Travel Management
NZST
Auckland City, NZLevel 5 - Tourism And Hotel Management
NZST
Auckland City, NZLevel 5 - Hotel & Hospitality Management
NZST
Auckland City, NZLevel 4 - Flight Attending & Aviation
NZST
Auckland City, NZLiquor License Qualification -
NZST
Auckland City, NZBarista Qualification -
NZST
Auckland City, NZSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership qualities
- Flexible schedule
- Training and mentoring
- Team building
Timeline
Team Member
Popeyes
01.2024 - 10.2024
Flight Attendant
American Airlines
03.2023 - 12.2023
Activities Coordinator
The Big Cedar Lodge
07.2022 - 12.2022
Concierge
The BROADMOOR, Diamond Resort
01.2022 - 06.2022
Lounge Assistant
Air New Zealand
10.2020 - 11.2021
Bartender
Orange Night Club
09.2020 - 11.2021
Cashier
McDonald's
05.2019 - 07.2020
Level 5 - Tourism And Travel Management
NZST
Level 5 - Tourism And Hotel Management
NZST
Level 5 - Hotel & Hospitality Management
NZST
Level 4 - Flight Attending & Aviation
NZST
Liquor License Qualification -
NZST
Barista Qualification -
NZST
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