Luvish Gupta
Tallawong,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Auspost
11.2025 - Current
- Provided exceptional customer support through various communication channels, ensuring timely issue resolution.
- Assisted customers with product inquiries and order tracking, enhancing overall satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Maintained accurate records of customer interactions in CRM system to ensure data integrity.
- Adapted quickly to new systems and procedures, contributing to operational efficiency.
- Achieved high levels of customer satisfaction through attentive listening and problem-solving skills.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Prefect
Castle Hill High School
- Represented the student body and assisted in school-wide initiatives.
- Helped maintain a positive school culture by encouraging respectful behaviour.
- (1 year)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Coach (Karate & Kickboxing)
Shirudo Ultimate Martial Arts
- Instructed classes of up to 25 students, ranging from young children to adults.
- Supported technical skill development and promoted discipline, teamwork, and resilience.
- Contributed to student success in grading assessments and tournaments.
- (2 years)
- Assisted in developing training programs for students to enhance skill levels and techniques.
- Collaborated with head coach to analyze performance metrics and improve team strategies.
- Supported daily operations by organizing practice sessions and ensuring equipment availability.
- Enhanced team performance by developing and implementing effective training programs tailored to individual athlete needs.
- Assisted in developing training programs for students to enhance their martial arts skills.
- Provided individualized feedback to students, fostering improvement and confidence in techniques.
- Supported lead coach in organizing class schedules and managing attendance records.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Fostered sportsmanship and discipline among players through example and direct mentorship.
- Assisted clients with developing strategies to manage stress and increase productivity.
Volunteer Teacher & Caterer
S.H.I.V.A
- Taught children Hindi and assisted in cultural education programs.
- Supported temple catering during large community events (100+ attendees).
- Shadowed head teacher, gaining insights into education and community leadership.
- Prepared and presented diverse menu items according to client specifications.
- Coordinated logistics for catering events, ensuring timely delivery and setup.
Peer Support Leader
Castle Hill High School
- Mentored over 20 Year 7 students, supporting their transition into high school.
- Enhanced leadership and teamwork skills by planning activities and guidance sessions.
- (2 years)
- Facilitated peer support sessions to promote emotional well-being among students.
- Developed and implemented initiatives to enhance student engagement and community building.
- Trained new peer support leaders on best practices and available resources.
- Collaborated with school staff to identify and address student needs effectively.
- Established communication channels for students to seek assistance confidentially.
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Monitored student progress to drive successful academic outcomes.
Education
High School -
Castle Hill High School
Castle Hill, NSW09-2025
Skills
- Teamwork and collaboration
- Customer service
- Organizational skills
- Time management
- Problem resolution
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Critical thinking
Accomplishments
Received Early Entry Offers in various fields such as: Advanced medical sciences, Biomedical sciences, Law, Cyber Security, Pre-Med.
Affiliations
- Assistant Coach at Shirudo UMA (Karate & Kickboxing)
- Peer Support Leader – Castle Hill High School
- Volunteer Tutoring – Castle Hill High School
Timeline
Customer Service Representative
Auspost
11.2025 - Current
Prefect
Castle Hill High School
Assistant Coach (Karate & Kickboxing)
Shirudo Ultimate Martial Arts
Volunteer Teacher & Caterer
S.H.I.V.A
Peer Support Leader
Castle Hill High School
High School -
Castle Hill High School