Luv Ram Gunness

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• Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention by 30%
• Washed and polished glass windows and doors to keep entryways clear and professional
• Collected trash from receptacles and surfaces, discreetly removing items for disposal
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
• Dusted and vacuumed assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
• Cleaned, sanitized and restocked bathrooms to keep facilities fresh
• Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Used coordination and planning skills to achieve results according to schedule.

• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.

• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Supervised supplies in inventory and submitted reorder requests.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Organized and used industrial cleaning products following strict safety procedures.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Worked on cleaning team to service hotels, offices and other commercial buildings.

• Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance
• Kept reception area clean and organized to offer positive first impression to every visitor
• Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
• Provided clerical support to all team members to improve office efficiency and enhance productivity
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
• Informed supervisor when supplies were low
• Collected trash from receptacles and surfaces, discreetly removing items for disposal
• Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas
• Delivered special request items such as cribs to guest rooms
• Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures
• Provided deep cleaning services for areas in need of additional sanitation
• Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness
• Completed more than jobs each while maintaining 100% satisfaction rating from customers
• Safely used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents
• Performed point cleaning system saving cleaning time per room from to minutes while maintaining hotel quality standards
• Interacted pleasantly with clients and patrons when performing daily duties, which improved customer retention by 30%
• Managed client laundry with proper care and attention to needs of different linens and articles of clothing
• Cleaned and dusted cobwebs on light fixtures, baseboards and window sills
• Responded to guest requests for linens and items quickly, which increased patron satisfaction rates by % on company scorecards

• Set up, delivered and retrieved food and beverage orders to guest rooms and hospitality suites while ensuring quality service
• Delivered packages that arrived for guests and handled guests dry cleaning orders
• Replenished guest supplies and amenities and performed inventorying duties to replenish low stock of products
• Managed the linen cart, keeping it neat and organized
• Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance
• Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times
• Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators
• Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products
• Delivered extra linens, paper products, and toiletries to guests
• Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
• Oversaw an inventory of items that were placed in each guest room
• Welcomed guests, provided answers to questions, and anticipated guests’ service needs
• Used specific cleaning products in each guest room as per company procedures
• Explained preparation of various menu items, describing ingredients and cooking methods to customers
• Fulfilled special order requests, including special occasion cakes and party platters
• Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
• Analyzed costs and competitive retail strategy
• Sliced, served and packaged specialty meats, salads and cheeses
• Answered phones politely and promptly, accurately recording and confirming reservations
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
• Greeted all customers
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
• Communicated and exemplified the company's vision and goals

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Computed guest billings and posted charges to room accounts
• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
• Provided property details to patrons, including dining areas, pool, spa and fitness center
• Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
• Arranged special accommodations for guests to maintain optimal satisfaction
• Monitored reservations to track incoming parties and special events
• Posted room charges such as food, liquor and telephone calls based on individual customer actions
• Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
• Managed customer complaints and rectified issues to complete satisfaction
• Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction
• Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
• Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards
• Set guest and group reservations and processed check-ins and check-outs
• Managed all front desk operations for busy high-volume hotel
• Secured guest valuables in main safe or individual boxes
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
• Handled multi-line switchboard for busy office and routed incoming calls to correct individuals
• Handled payment processing duties and provided customers with receipts and proper bills and change
• Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated
• Drafted and maintained incident reports, daily activity logs and other documents requested by management
• Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance
• Signed for packages, recorded all deliveries and distributed to inter-company personnel