Luwana Waianga
Bakewell,Australia
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Nungalinya College
Darwin, NT
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Volunteer
Create
Darwin
01.2013 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Cleaner
Nungalinya College
Darwin, NT
03.2024 - 07.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
Hospitality worker
Kjs Entertainment
Darwin
01.2014 - 12.2019
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
Education
Certificate 3 - Community Studies
05.2018
Year 11 -
Darwin High school
Darwin12.2015
Skills
- Good communication
- Active listener
- Team player
- Time management
- Good problem solving skills
- Transferable skills
- Leadership skills
- Critical thinking
- Organisational skills
- Flexibility
- Telephone skills
- Administrative support
- Mail handling
- Phone etiquette
Personal Information
- Place of Birth: Darwin
- Date of Birth: 04/22/99
- Nationality: Indigenous Australian
- Marital Status: Australian citizen
Timeline
Receptionist
Nungalinya College
07.2024 - Current
Cleaner
Nungalinya College
03.2024 - 07.2024
Hospitality worker
Kjs Entertainment
01.2014 - 12.2019
Volunteer
Create
01.2013 - Current
Certificate 3 - Community Studies
Year 11 -
Darwin High school