Luwana Wild
Gladstone,Queensland
Summary
Experienced Housekeeping Supervisor with a strong background in hospitality and facility management. Skilled in team leadership, quality control, and maintaining high cleanliness standards. Proven ability to train staff, manage schedules, and ensure compliance with health and safety regulations. Dedicated to providing exceptional service and maintaining a welcoming and hygienic environment for guests and residents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Compass Group ESS
01.2024 - Current
- Supervise and coordinate housekeeping staff to maintain high cleaning standards in accommodation and common areas
- Conduct regular inspections to ensure compliance with safety and hygiene regulations
- Train and mentor staff in proper cleaning techniques and safety procedures
- Manage housekeeping schedules and assign daily tasks efficiently
- Handle resident and guest requests, ensuring a high standard of customer service
- Maintain inventory of cleaning supplies and liaise with management for stock ordering
Assistant Manager
BP Retail
09.2023 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Retail Supervisor
Compass Group ESS
08.2022 - 09.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
Kitchen Hand
Compass Group ESS
03.2020 - 08.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Adapted to different kitchen stations as needed, showcasing versatility and broad skill set.
Education
Kaitaia College
Kaitaia NZSkills
- Team leadership and staff training
- Quality control and inspections
- Scheduling and task delegation
- Inventory management and supply ordering
- Knowledge of cleaning chemicals and safety protocols
- Strong attention to detail and organization
- Excellent communication and problem-solving abilities
Certification
- Standard 11
- Standard 123
- Coal Board Medical
- Certificate III in Business Administration
Timeline
Housekeeping Supervisor
Compass Group ESS
01.2024 - Current
Assistant Manager
BP Retail
09.2023 - 01.2024
Retail Supervisor
Compass Group ESS
08.2022 - 09.2023
Kitchen Hand
Compass Group ESS
03.2020 - 08.2022
Kaitaia College
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