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Banquets Assistant Manager Parmelia Hilton Hotel
07.2022 - Current
Coordinated schedules and timelines for events.
Supervised day-to-day operations to meet performance, quality and service expectations.
Open and close banquets floor and monitor shift changes to uphold successful operations and maximize business success.
Completed physical inventory counts each month.
Supported events execution and venue set up and tear down.
Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Self-motivated, with strong sense of personal responsibility.
Complete day-to-day documentation for events.
Direct and manage banquet functions for up to 300 people.
Delegated tasks to staff members to maximize production under tight deadlines.
Enhanced banquet operations by streamlining communication between kitchen and service staff.
Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Show Description Dining Supervisor The Weld Club
10.2020 - 07.2022
Management of Royal Buffet dining service and La carte service
Assistance in preparation, setting and running of events (Coronation dinner, weddings, Wine Room dinners etc)
Maintained clean, safe and hazard-free work environment.
Followed OSHA, safety, health and sanitation guidelines.
Supervised wait staff during meal service.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Housekeeping assistance
Member charging using Point of Sales System
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Show Description All-rounder/Barista Hani's Cafe
07.2020 - 12.2020
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Handling opening and closing operations
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Used POS system to accurately enter orders and process payments.
Handle orders and payments from both in dinning counter and drive thru.
Show Description Barista /Cafe Attendant Armadale Park Cafe
11.2018 - 05.2020
Wiped, sanitized, and maintained floors, facilities, and equipment to adhere to cafe standards and procedures.
Upsold additional products and services to customers, increasing revenue.
Displayed a calm and friendly demeanor when addressing and resolving customer issues and complaints.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Assisted customers with product selection by answering questions about food ingredients.
Trained new cafe workers in sales, customer service, and safety.
Tallied cash drawer at the beginning and end of each work shift.
Show Description MLP1 Management of Licensed Premises - AHA(WA)
02.2023
Certificate III in hospitality - Hospitality South Metropolitan TAFE
09.2020
Basic Auslan (sign language) - Access Plus
09.2020
Introduction Into Cybersecurity - NORTH METROPOLITAN TAFE
08.2022
Task Delegation
Employee Development
Employee Performance Evaluations
Client Relationships
Liquor Law Compliance
Guest Inquiries
POS Transactions
Policies and Procedures
Administrative Support
Banquets Assistant Manager Parmelia Hilton Hotel
07.2022 - Current
Dining Supervisor The Weld Club
10.2020 - 07.2022
All-rounder/Barista Hani's Cafe
07.2020 - 12.2020
Barista /Cafe Attendant Armadale Park Cafe
11.2018 - 05.2020
MLP1 Management of Licensed Premises - AHA(WA)
Certificate III in hospitality - Hospitality South Metropolitan TAFE
Basic Auslan (sign language) - Access Plus
Introduction Into Cybersecurity - NORTH METROPOLITAN TAFE
