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Banquets Assistant Manager
Parmelia Hilton Hotel
07.2022 - Current
- Coordinated schedules and timelines for events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Open and close banquets floor and monitor shift changes to uphold successful operations and maximize business success.
- Completed physical inventory counts each month.
- Supported events execution and venue set up and tear down.
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Self-motivated, with strong sense of personal responsibility.
- Complete day-to-day documentation for events.
- Direct and manage banquet functions for up to 300 people.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Dining Supervisor
The Weld Club
10.2020 - 07.2022
- Management of Royal Buffet dining service and La carte service
- Assistance in preparation, setting and running of events (Coronation dinner, weddings, Wine Room dinners etc)
- Maintained clean, safe and hazard-free work environment.
- Followed OSHA, safety, health and sanitation guidelines.
- Supervised wait staff during meal service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Housekeeping assistance
- Member charging using Point of Sales System
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
All-rounder/Barista
Hani's Cafe
07.2020 - 12.2020
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handling opening and closing operations
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Handle orders and payments from both in dinning counter and drive thru.
Barista /Cafe Attendant
Armadale Park Cafe
11.2018 - 05.2020
- Wiped, sanitized, and maintained floors, facilities, and equipment to adhere to cafe standards and procedures.
- Upsold additional products and services to customers, increasing revenue.
- Displayed a calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Assisted customers with product selection by answering questions about food ingredients.
- Trained new cafe workers in sales, customer service, and safety.
- Tallied cash drawer at the beginning and end of each work shift.
MLP1 Management of Licensed Premises -
AHA(WA)
02.2023
Certificate III in hospitality - Hospitality
South Metropolitan TAFE
09.2020
Basic Auslan (sign language) -
Access Plus
09.2020
Introduction Into Cybersecurity -
NORTH METROPOLITAN TAFE
08.2022
- Task Delegation
- Employee Development
- Employee Performance Evaluations
- Client Relationships
- Liquor Law Compliance
- Guest Inquiries
- POS Transactions
- Policies and Procedures
- Administrative Support
Banquets Assistant Manager
Parmelia Hilton Hotel
07.2022 - Current
Dining Supervisor
The Weld Club
10.2020 - 07.2022
All-rounder/Barista
Hani's Cafe
07.2020 - 12.2020
Barista /Cafe Attendant
Armadale Park Cafe
11.2018 - 05.2020
MLP1 Management of Licensed Premises -
AHA(WA)
Certificate III in hospitality - Hospitality
South Metropolitan TAFE
Basic Auslan (sign language) -
Access Plus
Introduction Into Cybersecurity -
NORTH METROPOLITAN TAFE
