Luyando Milambo
Banksia Grove,WA
Summary
I can work collaboratively and independently, and I hope to further these skills. I have also completed my First Aid which has allowed me to increase my awareness on health hazards. I have 4 years of experience in customer service and handling food, through my job at KFC Banksia Grove. Through my studies at school and my work experience at KFC Banksia Grove, I have gained significant knowledge in communication and interpersonal skills when working with customers. Working at KFC has given me a broad range of experience in facing hazards, identifying how to solve them, and assisting any service to customers. I have also gained office experience as I worked at Insight Training for 1 year. I have learned how to multitask, interact with people from different walks of life, use office apps such as Word and Excel and I have learnt how to resolve situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Campus Support Officer
Insight Training
07.2022 - 07.2023
- Handling phone call inquiries, including printing and scanning documents
- Managing attendance record
- Ensuring cleanliness and maintenance of campus and office spaces, assisting students
- Placing office orders, managing emails,
- Organizing and decorating the campus are all integral aspects of the role.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Counter Worker and Fast-food Waitress
KFC Banksia Grove
10.2018 - 01.2022
- Taking customer orders, through front counter and through drive thru
- Preparing customers meals, for drive thru and front counter
- Lifting boxes around to restock and refill fridges
- Preparing potato and gravy
- Putting foods into fryers
- Cleaning up (sweeping, mopping, washing dishes and wiping bench
Volunteer
City Of Wanneroo
04.2018 - 04.2018
- Enhanced community engagement by organizing, planning, and designing the City of Wanneroo Youth Market
- Created decorations, advertising signs and hired people for the event
- Handed out flyers and directed people where they needed to go, I also greeted people when they walked in - demonstrating customer service skills.
- Monitored safety of patrons
Volunteer
City Of Wanneroo Cancer Council
10.2019 - 10.2019
- Boosted fundraising efforts through a Bunnings Sausage Sizzle
- Handled money
- Served customers
Education
Year 12 General/ATAR -
Joseph Banks Secondary College
Bachelor of Education - Secondary Education
ECU
Mt Lawley11.2027
Skills
- Interpersonal Skills
- Innovative Thinking
- Time Management
- Conflict Resolution
- Adaptability
- Physical fitness
- Cultural awareness
Work Skills
- Adaptability – Open-mindedness, self-motivation, decision making
- Communication - strong reader, confident speaker in front of groups, clarity when speaking
- Work ethic – Responsible, dependable, committed, always on time
- Teamwork – Cooperating actively with others, negotiation with others, listening to other people’s ideas
- Interpersonal skills – Maintaining eye contact and holding conversations with customers
- Planning and organizing – Assisting to plan the 2018 Youth markets, Organizing group projects
- Using technology - able to use Word, Excel, Publisher, PowerPoint and Photoshop
- Proficient in retail Point-Of-Sale systems
- Cash-handling – Good at counting and handing out money
- Trustworthy – I can be trusted and relied on
- Customer service – Talking to customers, dealing with issues and resolving conflict
- Problem-solving – Able to find solutions to real world problems
- Sporting ability – Played basketball for 5 and a half years
Qualifications And Training
- Certificate II in Skills for Work and Vocational Pathways
- First Aid
- Certificate III in Retail
- Drivers Licence
Sport Clubs
- Joondalup Lakers Basketball Club – Participation in the Basketball competition and selling chocolate for charity
- Joondalup Giants Basketball Club - Participation in the Basketball competition
Preferred Name
Lulu
Awards
2018, Certificate of Appreciation, City of Wanneroo Youth working group
References
- Ms Ruth Nyoni, 0449906697, KFC Banksia Grove
- Jessica Parker, Jessica.parker@insight.edu.au
Hobbies and Interests
- Cooking
- Reading
- Writing
- Basketball
- Running
- Art
- Sport club
Accomplishments
2018 – Certificate of Appreciation
City of Wanneroo Youth working grou
Certification
• Certificate II in Skills for Work and Vocational Pathways
• First Aid
• Certificate III in Retail
• Drivers Licence
Hobbies
- Cooking
- Reading
- Writing
- Basketball
- Running
- Art
Timeline
Campus Support Officer
Insight Training
07.2022 - 07.2023
Volunteer
City Of Wanneroo Cancer Council
10.2019 - 10.2019
Counter Worker and Fast-food Waitress
KFC Banksia Grove
10.2018 - 01.2022
Volunteer
City Of Wanneroo
04.2018 - 04.2018
Year 12 General/ATAR -
Joseph Banks Secondary College
Bachelor of Education - Secondary Education
ECU
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