Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Luz  Gil

Luz Gil

Bankstown,NSW

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

24
24
years of professional experience

Work History

Dispatch/Administrative Officer

TVH
Chipping Norton, NSW
04.2024 - 10.2024
  • Raised Work Orders, Dispatch/allocate to Technician.
  • Received the Work Orders from Big Accounts - NSW Police, Law Courts, University through their Portals.
  • End of month close-off, answering customers' inquiry relating to their job for repairs, e.g. Air Conditioning.

RECEPTIONIST & DATA ENTRY

METRO PETROLEUM HEAD OFFICE
09.2022 - 02.2024
  • Customer phone call enquiries
  • Book in appointments for customers
  • Processing Invoices
  • Setting up new customer accounts in system
  • Email enquiries

RECEPTIONIST LOBBY CONCERIGE

BANKSTOWN SPORTS CLUB
11.2020 - 03.2022
  • Sign in members and walk ins
  • Register new members
  • Selling raffle tickets
  • Customer phone call enquiries

CUSTOMER SOLUTION

O'BRIEN AUTOGLASS
10.2019 - 04.2020
  • Liaising with customers & customer resolution
  • Claims handling & insurance
  • Customer Service
  • Booking repairs for chips & windscreen replacements

RECEPTIONIST

ROSCOFINE FOOD
02.2018 - 09.2019
  • Booking pallets & freights
  • Processing & invoicing orders
  • Checking inventory & stock take

SALES ADMIN, DATA ENTRY & CUSTOMER SERVICE COORDINATOR

NICK SCALI FURNITURE
06.2016 - 12.2017
  • Liaising with customers, customer resolution
  • Sales administration & data entry
  • Processing orders
  • Processing payments

MEDICAL RECEPTIONIST

BHC MEDICAL CENTRE
11.2015 - 01.2016
  • Scheduling appointments
  • Banking, mailing, Medicare refunds
  • Maintaining & creating patient files

OFFICE ADMINISTRATION

WONDERFUL POLY PTY LTD
10.2007 - 10.2008
  • Processing customer orders
  • Data entry & filing
  • Organizing customer deliveries
  • Banking mailing

OFFICE ADMINISTRATION

WYSIWYG DESIGN
02.2005 - 03.2006
  • Processing customer orders
  • Data entry & filing
  • Organizing customer deliveries
  • Liaison with customer complaints

OFFICE ADMINISTRATION

CABLE & SATELLITE SERVICES
02.2004 - 01.2005
  • Processing customer orders
  • Data entry & filing
  • Organizing customer deliveries

CUSTOMER SERVICE & OFFICE ADMINISTRATOR

INGRAM MICRO AUSTRALIA
10.2000 - 10.2003
  • Processing customer orders
  • Data entry & filing
  • Attending to customer enquiries
  • Organizing customer deliveries

RECEPTIONIST/OFFICE ADMINISTRATION

CIRCLE REALTY (REAL ESTATE)
03.2002 - 07.2003
  • Data entry & filing
  • Banking & mailing
  • Collecting cash rent payments from walk in tenants
  • Processing rental receipts
  • Attending customer enquires

Education

Certificate III Business Administration Medical - Medical Genetics

Bankstown TAFE
Bankstown, NSW
04-2016

Business Administration Diploma Cert III - Business Administration

Bankstown TAFE
Bankstown, NSW
04-2015

Skills

  • Database Administration
  • Process scheduling
  • Systems administration
  • SAP PowerBuilder
  • Scheduling and calendar management
  • Data Entry
  • Administrative Support
  • Travel Arrangements
  • Greeting and Seating Clients
  • Scheduling appointments
  • Multitasking and prioritization

Languages

Spanish
Elementary

References

References available upon request.

Timeline

Dispatch/Administrative Officer

TVH
04.2024 - 10.2024

RECEPTIONIST & DATA ENTRY

METRO PETROLEUM HEAD OFFICE
09.2022 - 02.2024

RECEPTIONIST LOBBY CONCERIGE

BANKSTOWN SPORTS CLUB
11.2020 - 03.2022

CUSTOMER SOLUTION

O'BRIEN AUTOGLASS
10.2019 - 04.2020

RECEPTIONIST

ROSCOFINE FOOD
02.2018 - 09.2019

SALES ADMIN, DATA ENTRY & CUSTOMER SERVICE COORDINATOR

NICK SCALI FURNITURE
06.2016 - 12.2017

MEDICAL RECEPTIONIST

BHC MEDICAL CENTRE
11.2015 - 01.2016

OFFICE ADMINISTRATION

WONDERFUL POLY PTY LTD
10.2007 - 10.2008

OFFICE ADMINISTRATION

WYSIWYG DESIGN
02.2005 - 03.2006

OFFICE ADMINISTRATION

CABLE & SATELLITE SERVICES
02.2004 - 01.2005

RECEPTIONIST/OFFICE ADMINISTRATION

CIRCLE REALTY (REAL ESTATE)
03.2002 - 07.2003

CUSTOMER SERVICE & OFFICE ADMINISTRATOR

INGRAM MICRO AUSTRALIA
10.2000 - 10.2003

Certificate III Business Administration Medical - Medical Genetics

Bankstown TAFE

Business Administration Diploma Cert III - Business Administration

Bankstown TAFE
Luz Gil