Luz Helena Mesa Daza
Innaloo,Australia
Summary
Compassionate and reliable professional with extensive experience in customer service, cleaning, warehousing, and community-based environments. Highly organized, patient, and adaptable, with strong communication skills and a genuine passion for supporting people to live with dignity, independence, and respect. Actively seeking opportunities within the Community Services sector, including Aged Care and Support Work, where I can contribute positively to individuals' wellbeing while continuing to develop professionally.
Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
15
15
years of professional experience
Work History
Picker
Woolworth Group
Ballajura Central
08.2024 - Current
- Accurately pick and pack customer orders, ensuring quality and attention to detail
- Maintain food safety, hygiene, and temperature control standards
- Work effectively within a diverse team to meet daily targets
- Demonstrate reliability, consistency, and compliance with WHS requirements
- Selected products accurately based on order specifications, ensuring timely deliveries.
- Collaborated with team members to optimize workflow and enhance productivity levels.
- Implemented safety protocols, reducing workplace incidents and promoting a secure environment.
Cleaner
Dimeo
Perth CBD
07.2022 - 09.2022
- Maintained clean, safe, and hygienic environments in commercial and event settings
- Followed infection control procedures and safe use of cleaning chemicals
- Cleaned kitchens, bathrooms, and shared spaces to high standards
- Supported team members to ensure efficient and thorough service delivery
- Maintained cleanliness and sanitation standards across various facilities.
- Operated cleaning equipment and tools efficiently to ensure thorough surface care.
- Assisted in training new staff on safe cleaning practices and operational procedures.
- Conducted regular inspections to identify areas needing attention or improvement.
- Implemented best practices for hazardous material handling and disposal protocols.
- Developed checklists for daily tasks, ensuring consistency in quality of service provided.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
Customer Service Officer / Sales Assistant
Bancolombia Bank
Colombia, Bogota City
02.2013 - 06.2022
- Provided respectful, empathetic, and professional service to a diverse client base
- Assisted clients with financial products while identifying individual needs
- Handled confidential information in accordance with strict privacy and security standards
- Supported operational processes, compliance, and internal procedures
- Built trust-based relationships through clear communication and problem-solving
- Reason for leaving: Visa approval for Australia
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline service processes and improve response times.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Implemented feedback mechanisms to identify areas for service improvement and increase efficiency.
- Analyzed customer interactions to ensure compliance with banking regulations and internal policies.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
Warehouse Assistant / Sales Assistant
Drypers Andina
Colombia, Bogota City
10.2010 - 10.2013
- Managed inventory and ensured correct stock rotation
- Provided direct customer support and product assistance
- Maintained organised, safe, and efficient work environments
- Prepared reports and supported sales negotiations
- Coordinated inventory management processes to enhance accuracy and reduce discrepancies.
- Operated warehouse equipment efficiently to streamline loading and unloading operations.
- Maintained accurate records of shipments and inventory levels using warehouse management systems.
- Trained new staff on safety protocols and operational procedures to ensure compliance.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Education
High School Certificate -
Ramon Ignacio Avella Institute
Boyacá, Colombia01-2005
Skills
- Person-centred and compassionate approach
- Excellent communication and active listening skills
- Strong customer and client support experience
- Ability to work independently and within multidisciplinary teams
- High standards of hygiene, safety, and infection control
- Time management and prioritisation skills
- Reliable, resilient, and emotionally mature
- Ability to follow care plans, policies, and procedures
- Respect for confidentiality and privacy
- Order preparation
- Packing accuracy
- Safety protocols
- Safety procedures
- Quality control
- Team collaboration
Languages
English
Limited Working
Spanish
Native or Bilingual
COMMUNITY ENGAGEMENT & TRAINING
- Hopkins International College – Perth, Australia
- Community Service Placement | Currently in progress
ADDITIONAL INFORMATION
- Strong interest in Aged Care, Disability Support, and Community Support roles
- Willing to undertake further training and certifications
- Flexible, motivated, and committed to ongoing learning
Timeline
Picker
Woolworth Group
08.2024 - Current
Cleaner
Dimeo
07.2022 - 09.2022
Customer Service Officer / Sales Assistant
Bancolombia Bank
02.2013 - 06.2022
Warehouse Assistant / Sales Assistant
Drypers Andina
10.2010 - 10.2013
High School Certificate -
Ramon Ignacio Avella Institute