LUZ MARY BARCO SINISTERRA
Abbotsford,Australia
Summary
Accomplished office manager with expertise in payroll and client liaison, honed at Cleaning Care Solutions Pty Ltd. Proven track record in enhancing office systems and fostering team collaboration. Adept at process improvement and bilingual communication (English and Spanish), driving operational excellence and compliance. Successfully led recruitment, onboarding and staff retention.
Overview
6
6
years of professional experience
Work History
Office Manager (Full-Time)
Cleaning Care Solutions Pty Ltd
Sunshine North, Australia
01.2025 - Current
- Coordinate and manage daily office operations within a cleaning services business.
- Oversee administrative workflows, internal records, and compliance documentation.
- Manage payroll support, invoicing cycles, and expense tracking.
- Coordinate staff scheduling, rostering and internal communications using Connecteam.
- Liaise with clients, suppliers and management to support smooth service delivery.
- Support recruitment, onboarding and general office administration.
- Developed effective communication strategies between departments within the organization.Supporting business operations through reporting, scheduling, and record management using our main platform Connecteam.
- Contributing to the continuous improvement of office systems, processes, and administrative controls.
- Lead the planning, coordination, and review of office services and operations.
- Allocate staff, equipment, and workspace based on business needs.
- Assign and monitor performance of administrative staff.
- Oversee building maintenance, and ensure all equipment is operational.
- Ensure compliance with occupational health and safety regulations.
- Lead recruitment, onboarding, performance reviews, training, and promotions.
Office Manager (Self-Employed Contractor)
Mark Hawthorne Cleaning Company
Melbourne, Australia
06.2024 - 01.2025
- Managed daily office operations and ensured efficient workflow.
- Managing internal documentation, records, and operational correspondence.
- Assisting with staff coordination, scheduling, and allocation of cleaning teams.
- Supporting payroll preparation, invoicing, and expense tracking.
- Liaising with clients, suppliers, and service providers regarding operational matters.
- Maintaining compliance documentation and assisting with internal reporting requirements.
- Providing administrative support to management and contributing to process improvements.
Domestic Assistance & Support Worker (Self-Employed / Contractor)
Various Clients & Cleaning Symphony
Melbourne, Australia
11.2019 - 06.2025
- Delivered domestic assistance and support services to private clients.
- Operated as a self-employed contractor, managing schedules and client relationships.
- Gained strong practical insight into service-based and client-facing environments.
- Followed specific client instructions for customized cleaning services.
- Assessed client needs to provide tailored cleaning solutions effectively.
Commercial Cleaning Supervisor
Consolidated Property Services
Melbourne, Australia
01.2022 - 10.2023
- Inspected facilities for cleanliness, reporting maintenance needs promptly.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted site inspections and addressed operational issues.
- Coordinated supplies and reported performance and safety matters to office management.
- Trained and mentored new cleaning staff on procedures and safety protocols.
- Supervised daily cleaning operations to ensure quality and compliance standards.
Education
Advanced Diploma of Leadership and Management -
Altec College
Melbourne, Australia09-2021
Diploma of Leadership and Management -
Altec College
Melbourne, Australia09-2020
Bachelor of Accounting -
Universidad Del Valle
Colombia12-2017
Bachelor of Business Administration -
Universidad Del Valle
Colombia11-2013
Skills
- Office management and administration
- Payroll
- Invoicing
- Customer service
- Staff scheduling
- Rostering
- Records management
- Compliance documentation
- Client liaison
- Recruitment
- Onboarding Support
- Office Reporting
- Process Improvement
- Microsoft Office
- Google Workspace
- Bilingual Communication
Additional Information
Eligible to work full-time in Australia
References
Available upon request.
Languages
- Spanish
- English
Timeline
Office Manager (Full-Time)
Cleaning Care Solutions Pty Ltd
01.2025 - Current
Office Manager (Self-Employed Contractor)
Mark Hawthorne Cleaning Company
06.2024 - 01.2025
Commercial Cleaning Supervisor
Consolidated Property Services
01.2022 - 10.2023
Domestic Assistance & Support Worker (Self-Employed / Contractor)
Various Clients & Cleaning Symphony
11.2019 - 06.2025
Advanced Diploma of Leadership and Management -
Altec College
Diploma of Leadership and Management -
Altec College
Bachelor of Accounting -
Universidad Del Valle
Bachelor of Business Administration -
Universidad Del Valle