Summary
Overview
Work History
Skills
Photographer - Qld Reds and various live music promoters (Live Nation, Secret Sounds, DRW, TEG)
Timeline
Generic

Luke McMurtrie

Bowen Hills,QLD

Summary

Dynamic leader with proven success in staff development and stakeholder management at Brothers Rugby Club. Excelled in enhancing team performance and customer satisfaction, demonstrating interpersonal and project planning skills. Achieved operational excellence by fostering continuous improvement, significantly impacting employee development and brand management. Experienced and reliable member of any team with a successful history leading and motivating staff members to exceed goals. A strong personal focus on quality and betterment of any role.

Offers excellent communication and organisational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

16
16
years of professional experience

Work History

Colts Team Manager & Culture Manager

Brothers Rugby Club
11.2023 - Current
  • Proactive leader in culture and welfare of playing group
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Built relationships within Queensland Rugby and Australian Rugby for pathway development for U17-U20 talent


Customer Success Specialist

Australia Post
12.2014 - Current
  • Team Manager (secondment) throughout 2022 and 2023 with an applied focus on quality improvement, launching and support new Customer focus elements. Staff management of both performance and behaviour
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Merchandise Manager

Sony Music Australia
01.2009 - Current
  • Reviewed customer feedback to identify trends and improve product selection.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Located vendors for necessary supplies and equipment and organized on-time deliveries.
  • Controlled overhead costs and logistical expenses to meet tour budget goals.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Oversaw marketing, PR and location-specific promotions.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Hired support workers, stagehands and tour talent.
  • Partnered with marketing team, construction workers, and drivers to coordinate logistics.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Skills

  • Staff Development
  • Succession Planning
  • Stakeholder Management
  • Brand Management
  • Project Planning
  • Employee Development
  • Process Improvement
  • Customer Service
  • Operational Excellence
  • Management Consulting
  • Continuous Improvement

Photographer - Qld Reds and various live music promoters (Live Nation, Secret Sounds, DRW, TEG)

Photographer for live music and sport. Published work on Stan Sport, Rugby Australia, Qld Red and Western Force Super Rugby

Timeline

Colts Team Manager & Culture Manager

Brothers Rugby Club
11.2023 - Current

Customer Success Specialist

Australia Post
12.2014 - Current

Merchandise Manager

Sony Music Australia
01.2009 - Current

Similar Profiles

CREATE PROFILE
Luke McMurtrie