Ly Ha
Melbourne ,VIC
Summary
My goal-oriented approach has allowed me to refine my customer service skills, master multitasking, and manage peak-hour service efficiently. As a dedicated hospitality worker, I've worked collaboratively with team members and managers to drive the business toward success. My commitment to continuous learning ensures that I always bring back new skills and insights to help the business grow. As I look to the future, I am excited about the opportunity to join Allpress Espresso and expand my knowledge of coffee and hospitality. While I am always striving to improve, I pride myself on being a motivated and hard-working professional with leadership, vision, and passion. I am eager to contribute and make a meaningful impact in helping your company grow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Full-time Supervisor
Proud Mary Coffee
09.2022 - Current
- Open and close the cafe, make coffee and run service.
- Run end of day reports
- Organise and supervise daily operations of the cafe, including maintaining the tidiness, equipments, quality of service and products while ensuring smooth workflow and timely completion of tasks.
- Apply leadership and communication skills to help the team keep up their performance, motivate staffs to overcome hardships at work and implement efficient workflows to increase team productivity.
- Handle customer complaints, resolve issues, and adjust informal rules to meet changing needs.
- Mentor newly hired staffs on how to use equipments, run daily services, introduce guidelines and rules around general operation of the cafe.
- Creating and maintaining a welcoming atmosphere at the cafe to attract and build good relationships with customers.
- Working with team members and managers to meet established goals and targets.
- Nurturing a healthy and communicative working environment between the team members to benefit the company and the employees.
Restaurant Supervisor
Brother Bon
12.2020 - 09.2022
- Efficiently run daily service while supervise the general operation of the restaurant.
- Made sure some of the products are stocked and ensured they're correctly preserved.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Worked with managers to stay updated with hospitality trends, contributed to the expansion of the business.
Casual FOH Staff
Roll'd
11.2021 - 06.2022
- Opened the store, prepare the food, handle the till, took orders, served customers and closed the store.
- Managed daily cash inflows, ensuring accuracy and timely submission to the bank.
- Worked as a kitchen-hand and FOH staff at the same time, made sure things are stocked up and ingredients are prepped for the next day.
- Maintained a clean and organized working area, contributing to an appealing atmosphere for customers.
- Made sure to upsell products to maximise the store's income.
- Addressed customer complaints professionally and efficiently, discussed issues to managers and turn potentially negative experiences into opportunities for improvement.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
Education
Diploma - Community Service
Southern Cross Education Institute
Melbourne, VIC08.2022
Skills
- Training and mentoring
- Goal-Oriented
- Multi-tasking
- Customer-service
- Fluent with Lightspeed POS system
- Efficient communication
Certification
Food Handler certificate, RSA certificate
Additional Information
Professional Preference: Nicolas Myhre - Head Barista at Proud Mary Coffee
(Mobile: 0488 434 842)
Personal Preference: Nagisa Kaneko - friend and coworker
(Mobile: 0434 438 825)
Timeline
Cafe Full-time Supervisor
Proud Mary Coffee
09.2022 - Current
Casual FOH Staff
Roll'd
11.2021 - 06.2022
Restaurant Supervisor
Brother Bon
12.2020 - 09.2022
Diploma - Community Service
Southern Cross Education Institute
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