Ly Tran

Dooboo places customer service quality as its top priority. As a Store Assistant Manager, I achieved success through excellent customer service, effective store operations management, and training new staff members.
My key responsibilities include:

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Interviewed, selected, trained, and supervised staff.
• Calculated inventory and ordered appropriate supplies.

KAS is a developer and provider of digital transformation solutions for various industries in Vietnam. My primary responsibilities involve evaluating and analyzing customer performance and addressing issues during project implementation.

Key responsibilities include:

• Evaluating and analyzing customers' financial capacity, digital transformation readiness, and corporate governance challenges.
• Demonstrating products directly to customers and collaborating with the technical team to customize solutions based on customer requirements.
• Resolving issues related to project progress, product quality, and identifying new customer needs throughout the collaboration.
• Developing new target markets by identifying market insights, including customer needs, competitors, and segmentation strategies.
• Maintaining and fostering relationships with key partners while supporting the team by fulfilling tasks assigned by the Manager.

DAFC is a leading luxury fashion distributor in Vietnam. My main responsibilities include conducting research and evaluating brand assessments while maintaining strong relationships with partners, include:

• Conducting New Brand Evaluations to analyze fit and non-fit factors of prospective brands in the Vietnamese market.
• Performing Competitive Assessments within Vietnam’s luxury fashion industry.
• Maintaining relationships with retail real estate partners, staying updated on suitable locations, and supporting the Business Development Director in developing strategies for new store openings.
• Conducting surveys and comprehensive evaluations of potential locations based on brand standards and DAFC’s requirements.

• Identifying customers in need of personal loans and providing consultation on suitable banking products and services, such as home loans, life insurance, credit cards, and other offerings.
• Participate in sponsorship programs and roadshows to engage with potential customers and promote products and services.
• Verify financial capacity, collect documentation, and evaluate both existing and prospective individual customers.
• Provide customer care and appreciation in accordance with the bank's service quality standards to maximize customer needs for banking products.