Ly Tran
8 Riveral Court, Driver,NT
Summary
Results-driven and detail-oriented finance professional with extensive experience in accounts payable and receivable, payroll, and project coordination. Expertise in maintaining accurate financial reports while ensuring compliance with accounting regulations. Committed to delivering exceptional customer service and fostering strong client relationships to support business objectives. Proven ability to streamline processes and enhance operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Service & Project Administrator
Johnny Cool Darwin
08.2024 - Current
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
- Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a primary contact and provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service & Project Administrator
Precision Doors
02.2023 - 08.2024
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
- Contributed to the development of proposals by gathering data, creating visuals, and editing content as needed.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Assisted in recruiting and hiring new construction and extraction workers.
- Sourced suppliers and purchased necessary materials for work.
Automotive Service Advisor
Darwin Motor Group
06.2021 - 02.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Suggested additional services to customers in order to meet upsell goals.
- Responded to inquiries from customers about product functionality, pricing information and general questions.
- Continuously updated knowledge of current products, services, procedures and technologies related to automotive service industry.
- Analyzed trends related to warranty claims in order to identify opportunities for improvement within the department.
- Completed all paperwork accurately and efficiently according to company policies.
Business Support Administrator
Rentokil Initial
10.2020 - 06.2021
- Conducted administrative reviews to analyze employee performance and system optimization opportunities.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Opened, routed, and distributed incoming mail to staff members.
- Managed client accounts by tracking payments, issuing invoices, and creating purchase orders.
- Provided general administrative support to teams, including scheduling meetings, managing calendars, travel arrangements, and preparing expense reports.
- Managed daily operations of the office, ensuring smooth running of administrative tasks and activities.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Assistant Store Manager
KFC
03.2018 - 07.2020
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting process, hiring and retaining top talent.
- Held employees accountable and corrected issues to achieve high standards.
- Initiated cost-saving measures such as reducing energy consumption.
Customer Service Team Member
KFC
04.2016 - 03.2018
- Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently.
- Ensured compliance with company policies and regulations at all times.
- Demonstrated positive attitude by responding to complaints in calm, controlled manner.
- Offered product advice based on individual needs of customers.
- Enhanced purchasing insight by providing detailed breakdown of products and services.
- Displayed flexibility and adaptability in responding to changing workloads quickly.
Education
Completed Year 10 -
Darwin High School
01.2017
Certificate IV in Leadership & Management - Educational Leadership And Management
Charles Darwin University
Casuarina02-2026
Skills
- Accounts Administration
- Accounts Payable and Receivable
- Customer Service Management
- Employee Timesheet Processing
- Office Supplies and Inventory
- Office Organization
- Payroll Preparation and Processing
- Staff Training
Certification
Currently studying Certificate IV in Leadership & Management
LANGUAGES
Vietnamese Native
English Fluent
Timeline
Senior Service & Project Administrator
Johnny Cool Darwin
08.2024 - Current
Service & Project Administrator
Precision Doors
02.2023 - 08.2024
Automotive Service Advisor
Darwin Motor Group
06.2021 - 02.2023
Business Support Administrator
Rentokil Initial
10.2020 - 06.2021
Assistant Store Manager
KFC
03.2018 - 07.2020
Customer Service Team Member
KFC
04.2016 - 03.2018
Completed Year 10 -
Darwin High School
Certificate IV in Leadership & Management - Educational Leadership And Management
Charles Darwin University
Awards
Certificate in MYOB Payroll., Certificate in MYOB Bookkeeping., Certificate in Xero Payroll & Bookkeeping., Certificate in Eyelash Extensions.
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