L'yan Angelu Lumibao
Sydney,NSW
Summary
Results-oriented Analyst seeking an opportunity to apply and expand upon skills in a stimulating work environment. Conscientious, goal-orientated and dedicated individual in search of challenging assignments and responsibilities that will enable the achievement of personal and professional goals.
Overview
10
10
years of professional experience
Work History
Scams Analyst
Commonwealth Bank of Australia
10.2023 - Current
- Handled high call volumes calmly and professionally, maintaining composure under pressure.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Implemented effective scam detection measures that significantly reduced instances of financial crime within the institution
- Analysed data and employed effective questioning to ascertain individual cases
- Assisted in scam prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Championed the use of innovative technology solutions to enhance overall banking experience for clients across multiple channels.
- Accurate and appropriate reporting across a range of platforms and by corresponding to other institutions
- Enhanced team collaboration by providing clear communication of complex findings through reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Upheld strict confidentiality standards when handling sensitive customer information such as payment details or personal preferences.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
- Adhered to schedule to maintain exceptional customer service and meet KPIs
- Contributed to a positive work environment through effective teamwork, cooperation, and open communication with colleagues.
- Provided training to new customer service representatives, ensuring high standards of service.
Assistant Manager
Kathmandu
04.2022 - 09.2023
- Initially hired as 3IC, however promoted after two months
- Worked without a Store Manager for a year
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Generated repeat business by consistent outstanding and informed customers service as well as building rapport.
- Constructed daily planning and delegating assignments to optimise schedules and meet service demands.
- Carried out merchandising direction and made decisions based on sales reports.
- Conducted safety checks, including hazard control, fire safety and limited shelf life products.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Ensured store security and loss prevention
- Enforced policies and procedures and facilitated disciplinary action to ensure quality performance of retail staff.
- Recruited, interviewed and hired individuals assessing their alignment to and potential within the brand
- Extensive product knowledge that could then be trained to other retail staff.
- Handled customer complaints, queries and returns.
- Assisted in setting up brand new store and lead new team
Full Time Sales Assistant
Converse Authentic Factory Outlet
08.2019 - 04.2022
- Promoted from Part-Time position to Full-Time in City store
- Continued responsibility, including taking on leadership role as store had been without a manager since October 2020 until my departure
- Providing training to new recruits
- Correspondence with Head Office
- Merchandising and keeping up-to-date with seasonal releases and trends
- High level customer service
- Worked at other stores when needed
- Maintained records related to sales, returns and inventory availability
- Report writing Weekly Sales Report
- Engaging staff in company social media forum
Part Time Sales Assistant
Converse
07.2018 - 08.2019
- Promoted from Casual position
- Opening and closing store
- Email and phone correspondence with Head Office, carrying out merchandising and operational standards
- Comfortable delegating staff with jobs and working as team both as a player and leading
- Proficient in communication sales, promotions and store policies
- Achieving KPIs for consistent progress
Casual Team Member
KFC
10.2014 - 09.2018
- Experience in a fast paced work place, high customer traffic
- Proficient in communication and maintaining customer satisfaction
- Required to take action to resolve customer complaints
- Adhering to health and safety regulations
Casual Sales
Converse
04.2017 - 07.2018
- Demonstrating product knowledge and awareness of company policy and sales technique
- Comfortable with approaching customers
- Addressed customer inquiries and concerns to facilitate decision-making
- Received and processed product returns
- Fostered relationships with customers
Casual Sales Assistant
TAROCASH
12.2015 - 08.2016
- Required to meet high standards of quality menswear franchise
- Developed sales technique and appreciation for product knowledge
- Carrying out merchandising and operational standards
Education
Level 5: Teaching English As A Foreign Language -
The TEFL Academy
High School Diploma -
Saint Patrick's College
2015
Skills
- Risk and Compliance Analysis
- Analytical Thinking
- Data Processing
- Evidence-Based Decision Making
- Trend Analysis
- Strong verbal skills
- Excellent work ethic
- Self-motivated and goal-oriented
- Time management, planning and coordination
- Efficient under pressure
- Helpful and approachable
- Conflict resolution
- Experienced in report writing
- Engagement with and application of modulated training
Timeline
Scams Analyst
Commonwealth Bank of Australia
10.2023 - Current
Assistant Manager
Kathmandu
04.2022 - 09.2023
Full Time Sales Assistant
Converse Authentic Factory Outlet
08.2019 - 04.2022
Part Time Sales Assistant
Converse
07.2018 - 08.2019
Casual Sales
Converse
04.2017 - 07.2018
Casual Sales Assistant
TAROCASH
12.2015 - 08.2016
Casual Team Member
KFC
10.2014 - 09.2018
Level 5: Teaching English As A Foreign Language -
The TEFL Academy
High School Diploma -
Saint Patrick's College
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