LYDIA ABALOS
Medical Reception
Ramsgate,NSW
Summary
Enthusiastic Medial Receptionist offering 12 years of experience in communicating positively with physicians, office staff, and patients. Polished, a hard worker and willing to go the extra mile to complete any task. Astute medical administrative & professionally trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
St George & Sutherland Plastic Surgery Centre
Kogarah, NSW
06.2011 - Current
- Delivered high-quality 5 star administrative and customer service
- Handle communications & paperwork with patients pre & post operative
- As I job share, I know how important clear communication is, I leave tasks and write notes so the next person knows where to start
- Set up appointments for physician visits and procedures using calendar Genie computer software
- Medical Typing- we have 2 Dr's at our practice so I have experience with medical typing
- I have worked in Legal & Medical for most of my working life, so I type on average 80 wpm
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Ensure theatre lists & paperwork are up to date & printed ready for the work day
- Informed patients of financial responsibilities prior to rendering services
- Prepared patient quotes for surgery
- Handled all office supply ordering including ink cartridges, toner and paper, stationary etc
- Straightened up the waiting room so that it remained neat and organized
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers
- Managed a multi-line phone system and greeted all patients
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Processed patient payments and scanned identification and insurance cards
- Deal with Doctors, Nurses, outside referring Doctors, Nurses & pathologists on a daily basis.
Education
NSWHigh School Diploma -
Leumeah High School
Legal & Business Administration - undefined
TAFE NSW
Liverpool, NSWLegal/Legal Secretary Absolute Education| Online Certificate 2016CPC1 Certificate 1 in Construction for OH&S: White Card for Building Cites - undefined
Skills
Payment processing
Proficient in Genie, Word, Outlook/Emails, Powerpoint, Moderate in Excel
IHave worked in the Medical field for 12 years now, I am currently still at my part time job, working for a Plastic & Reconstructive Surgeon
Technologically savvy with PC & Apple Mac'sType over 80 wpmTaking patient profiles & referral informationReferral verificationNaming & attaching patient photosExcellent oral & written communication skillsGreeting patients with a warm smile & clear communicationBuilding rapport with patients
Professional telephone mannerGood work ethic, I like being busy and will always take initiative to find work or help others to the best of my abilityI pick up things fast, I take initiative to write things down so as not have to continue to askMy own record management - this has helped me to develop & implement processes or contribute to existing processes in the officeI take initiative and happy to help in all areasIn-depth claims knowledge with medicare & health fund two way claimsSound decision-making, especially under pressureMedical device products and servicesI like to build good relationships with my fellow colleagues, as I know working part time/job sharing this is important for work flow and office efficiencyEnd of day banking through GenieUsed multiple eftpos machines in our practiceTake & receipt cash, direct deposits & card paymentsMedical office administration
Insurance claims
Medical Records Management
Electronic Medical Records
Inventory oversight
Account management
Outpatient care
Medical billing and coding
Medical transcription
Patient Scheduling
Appointment Scheduling
Reminder calls
Pre-hospital Care
Analytical and Critical Thinking
Active Listening
Timeline
Medical Receptionist
St George & Sutherland Plastic Surgery Centre
06.2011 - Current
NSWHigh School Diploma -
Leumeah High School
Legal & Business Administration - undefined
TAFE NSW