Lydia Holmes

- Processing security packets

- Preparing final payout figures

- Preparing files for settlement

- Preparing documents for settlements

- Settling discharge paper settlements

- Lodging documents with the land titles office

- Invoicing matters

- Sending titles to clients

- Liaising with other teams, borrowers, lenders and instructing parties

- Digital and paper archiving files

- Still assisting with previous admin tasks

- Assisting brokers, borrowers, solicitors and lenders through inbound calls

- Assisting brokers, borrowers, solicitors and lenders through live chat

- Reviewing and replying to PEXA conversations

- Reviewing and accepting PEXA invites

- Reviewing and responding/actioning from both resolution and funding inboxes

- Reviewing and resolving outstanding items such as discharge authorities forms and cert of insurances.

- Answering phone politely to Centrelink customers

- Coding records

- Issuing disaster relief payments during the floods times, brushfires and Covid-19

- Maintaining high quality of work and meeting KPIs

- Issuing urgent payments and crisis payments to those customers in need

- Adhering to government policies

- Mentoring new staff

- Wellness checks and referrals to customers