Lydia Holmes
Alkimos,WA
Summary
My professional experiences have enabled me to utilize my skills as an organised, responsible multi-tasker who thrives in a busy dynamic environment. I am valued for my positive attitude, professionalism, punctuality, attention to detail, focused on delivering tangible outcomes, as well as my excellent communication skills and resourcefulness.
Overview
5
5
years of professional experience
Work History
Paralegal
Galilee Solicitors
02.2022 - Current
- Assisting brokers, borrowers, solicitors and lenders through inbound calls
- Assisting brokers, borrowers, solicitors and lenders through live chat
- Reviewing and replying to PEXA conversations
- Reviewing and accepting PEXA invites
- Reviewing and responding/actioning from both resolution and funding inboxes
- Reviewing and resolving outstanding items such as discharge authorities forms and cert of insurances. - Processing security packets
- Preparing final payout figures
- Preparing files for settlement
- Preparing documents for settlements
- Settling discharge paper settlements
- Lodging documents with the land titles office
- Invoicing matters
- Sending titles to clients
- Liaising with other teams, borrowers, lenders and instructing parties
- Digital and paper archiving files
Customer Service Officer
Centrelink (Services Australia)
10.2019 - 01.2022
- Answering phone politely to Centrelink customers
- Coding records
- Issuing disaster relief payments during the floods times, brushfires and Covid-19
- Maintaining high quality of work and meeting KPIs
- Issuing urgent payments and crisis payments to those customers in need
- Adhering to government policies
- Wellness checks and referrals to customers
Education
High School Diploma -
Mindarie Senior College
Mindarie, WA11.2017
Skills
- excellent communication skills
- reliable and professional
- fast learner
- strong problem solving skills
- excellent computer skills
- excellent time management skills
- work great in a team or by myself
- excellent attention to detail
- efficient
- proactive
References
References are available upon request
Timeline
Paralegal
Galilee Solicitors
02.2022 - Current
Customer Service Officer
Centrelink (Services Australia)
10.2019 - 01.2022
High School Diploma -
Mindarie Senior College
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