Lydia Marshall

• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
• Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
• Trained 30+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Served high customer volumes during special events, nights, and weekends.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Managed young employees throughout preparation and service of meals per day.
• Oversaw balancing of cash registers and reconciled transactions
• Trained new team members on restaurant procedures, menu items and performance strategies.
• Worked calmly and quickly throughout incredibly busy periods
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Work Experience whilst at Pimlico State High School

• Protected students in classroom environments and transitional spaces by following effective security protocols.
• Maintained classroom for students by restocking supplies, cleaning up spills and organizing stations.
• Helped cultivate learning-focused and welcoming atmosphere for students of all cultural and socioeconomic backgrounds.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.