Summary
Overview
Work History
Skills
Volunteer Experience
References
Timeline
Generic

LYDIA McCART

New Farm,QLD

Summary

I am writing regarding the senior administration officer at the Mater hospital. With a diverse background in practice management, veterinary care, and medical administration, I am confident that my skill set will be an asset to the administration team.

Currently, I am a practice manager of a team consisting of multiple veterinary surgeons and veterinary nurses. It is my job to oversee and manage the workflow of up to 40 appointments and up to 10 surgeries per day. Most aspects of my job are time sensitive and therefore, my organizational abilities and time management skills are exceptional. I have a significant amount of knowledge and skill in administration and management tasks. I am an excellent communicator and pride myself on my ability to create the perfect balance of professionalism and empathy when dealing with clients and staff members.

Through my various medical reception and administration experience, It was my job to manage patient files, transfer records from other clinics and manage confidential information in an appropriate way. I was able to manage the booking system for up to 8 doctors and coordinate the schedule so that the day could run smoothly. I managed phone calls, patient requests, data entry and patient registration, along with coordinating referrals and hospital correspondence.

I would love the opportunity to work for the Mater hospital. I believe my eagerness to learn and ability to adapt are two qualities that will be an asset to your team.

Overview

10
10
years of professional experience

Work History

Practice Manager and Senior Vet Nurse

Tarragindi Vet and Highgate Hill Vet
04.2019 - Current
  • Assist veterinarians in exams, surgeries, and procedures
  • Administer prescribed medications and treatments
  • Monitor vital signs, record information, and collect lab samples
  • Conduct diagnostic tests like blood work, X-rays, and urinalysis
  • Provide post-operative care and monitor recovery
  • Prepare animals for surgery, sterilize equipment
  • Administer vaccinations and educate pet owners on car
  • Maintain accurate medical records and perform dental cleanings
  • Handle and restrain animals during procedures
  • Offer emotional support during euthanasia
  • Maintain clinic cleanliness and organization
  • Order and stock supplies, medications, and equipment
  • Support veterinary staff, communicate with clients
  • Manage bookings, surgeries, and appointments
  • Collaborate with colleagues and prioritize tasks
  • Assist with diverse responsibilities, including office tasks
  • Use various office software for documentation
  • Oversee daily office operations
  • Take meetings, manage staff meetings, and relay information to higher management.

Medical Receptionist & Administration Coordinator

Clayfield Medical Centre
03.2018 - 04.2020
  • Greeting and serving patients in a warm, empathic and discretionary manner
  • Contributing to creating an environment where patients feel welcome, safe and understood
  • Managing all telephone communications
  • Managing patient appointments inclusive of scheduling and confirming
  • Managing and maintaining patient files and records inline with accreditations standards
  • Adhering to strict practice policy inclusive of confidentiality
  • Executing administrative reports inclusive of practice, patients and billing
  • Processing payments, Medicare claims and health insurance claims
  • Managing communications with external labs, pharmaceutical representatives and other health care providers on behalf of doctors and patients
  • Managing and maintaining stock levels for office stationery and equipment and software
  • Managing and maintaining cleanliness and hygiene standards of clinic
  • Carry out use of various medical related programs inclusive of Pracsoft and Medical Director

Medical Receptionist and Administration Coordinator

SO+GI Scan
10.2014 - 02.2018
  • Greeting, serving, and answering patient questions, maintaining reception and fostering an attitude of empathy and compassion for all women
  • Appropriately communicating with key demographics such as elderly and pregnant women
  • Handling distressed patients and patient emergencies, redirecting patients to appropriate higher qualified members of staff
  • Using highly effective and efficient communication skills to interact with radiologists, medical specialists, and General Practitioners
  • Using appropriate terminology when communicating obstetric and gynecological information
  • Preparing radiology rooms, booklets, and paperwork for both patient and radiologist
  • Answering phones, emails, mail, and fax correspondence and prioritizing importance of information
  • Following strict procedures and policies, maintaining patient confidentiality, records, and accounts
  • Monitoring stock and supplies of clinic, restocking, and being in charge of ordering equipment for entire practice
  • Assisting radiologists in obstetric and gynecology scans
  • Communicating with external labs.

Childcare Educator

Clayfield Capers Day Care Centre
09.2013 - 07.2014
  • Responsible for overall health, safety, and welfare of children
  • Designing lesson and classroom instruction plans based on state-approved and school-approved curriculum
  • Leading all social, learning, and physical activities for children
  • Observing children to ensure needs, strengths, weaknesses, and interests of children are being met
  • Managing and documenting detailed information on each child inclusive of development profiles, portfolios, and progress records
  • Managing and maintaining cleanliness, hygiene, and safety standard of daycare.

Skills

  • Confident communicator
  • Problem Solver
  • Critical Thinker
  • Resilient
  • Strong customer service
  • Organized
  • Multitasker

Volunteer Experience

  • Animal Volunteer, RSPCA Wacol, 2016
  • Hospital Alcohol & Drug Service Volunteer, Royal Brisbane and Women's Hospital, 2019 - Present

References

  • Dr Peta Leask BVSc, Head Veterinarian, Tarragindi Vet, 0421 138 675
  • Georgia Barker, Practice Manager, Clayfield Medical Centre, 0451918101

Timeline

Practice Manager and Senior Vet Nurse

Tarragindi Vet and Highgate Hill Vet
04.2019 - Current

Medical Receptionist & Administration Coordinator

Clayfield Medical Centre
03.2018 - 04.2020

Medical Receptionist and Administration Coordinator

SO+GI Scan
10.2014 - 02.2018

Childcare Educator

Clayfield Capers Day Care Centre
09.2013 - 07.2014

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LYDIA McCART