Lydia McCracken-Matthews
Noble Park,VIC
Summary
A highly efficient team member, well proven in fast-paced and challenging environments. Eager to learn, with an aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
Liquorland
09.2023 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Maintained a strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Food and beverage attendant
Delaware North, MCG
03.2023 - Current
- Assisted in the organization and set up of special events and banquets
- Answered customers' questions and addressed problems and complaints in person and via phone
- Prepared both alcoholic and non-alcoholic beverages and adhered to all safety and sanitation guidelines while handling food and beverages.
Secretary (volunteer)
Monash Science Society
09.2023 - Current
- Enhanced club efficiency by organizing documents and email inboxes.
- Managed executive calendars and scheduled meetings to optimize time management.
- Led the social media and marketing team to the successful promotion of club events
Casual team member
Coles, Waverley Gardens
03.2020 - 06.2023
- Processed both cash and card transactions, engaged in conversation with customers to find their needs
- Supplied information of product knowledge and promotional availabilities
- Oversaw the running of shifts while keeping work areas clean, safe, and organised to promote efficiency and team safety.
Assistant dance instructor (volunteer) - Preliminary member
Keyzpark Calisthenics Club
02.2019 - 12.2022
- Created a healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Utilised unique styles of teaching to accommodate students of all abilities whilst adhering to studio guidelines and legal requirements.
Education
Bachelor of Science/ Bachelor of Arts -
Monash University
01.2024
Secondary education -
Keysborough College (Acacia Campus)
01.2022
Secondary education -
Killester College
01.2019
Skills
- Teamwork and collaboration
- Customer service
- Energy and physical stamina
- Adaptable and flexible
- Cash handling
- POS usage
Awards Qualifications
- Victoria Certificate of Education - 2022
- RSA certified - 02/2023
- Food Safety certificate - 02/2023
- Employee Working with Children's Check - 06/2023
Timeline
Team Member
Liquorland
09.2023 - Current
Secretary (volunteer)
Monash Science Society
09.2023 - Current
Food and beverage attendant
Delaware North, MCG
03.2023 - Current
Casual team member
Coles, Waverley Gardens
03.2020 - 06.2023
Assistant dance instructor (volunteer) - Preliminary member
Keyzpark Calisthenics Club
02.2019 - 12.2022
Bachelor of Science/ Bachelor of Arts -
Monash University
Secondary education -
Keysborough College (Acacia Campus)
Secondary education -
Killester College
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