LYDIA MWALUPASO
Belmont,Zambia
Summary
Business Manager, Sales & Customer Relations Generalist, with experience interpreting and analyzing data in order to drive successful business solutions. Proficient knowledge in statistics, mathematics, and analytics. Excellent understanding of business operations and analytics tools for effective analyses of data. Competent communicator, with good marketing and customer service skills. Technologically-savvy to assist end users with understanding technology, software updates, and changes to existing protocols. Excellent time management skills, including ability to multitask successfully.
Overview
19
19
years of professional experience
Work History
Host Manager
Robinpop Safaris
05.2023 - 11.2023
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Reduced wait times with effective scheduling and resource allocation, resulting in positive customer feedback.
- Implemented new protocols to adhere to health guidelines during the pandemic, ensuring guest safety while dining.
Sales /admin Officer
Bosch Rexroth Zambia Ltd
12.2021 - 12.2022
- Obtaining fresh leads and making cold calls to potential clients
- As needed, implementing and following up on marketing-related initiatives
- As needed, provide customers with first-level help
- Creating quotations and invoices for customers, as well as following up on unpaid invoices
- Maintain contact with potential and existing consumers
- Responding to all client inquiries in a timely and professional manner
- Additional responsibilities include office administration and any other related tasks assigned by Management.
Hotel Supervisor
Nzanji Hotel
05.2020 - 08.2021
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
Assistant Manager
Wilderness Safaris
01.2017 - 01.2021
- Managing reservations data and communications
- Analyzing tourism data to ensure we maximize on seasons and visitations
- Making effort to ensure the realization of customer satisfaction through
- Establishing idea standards for customer service
- Managing budgets and payroll inputs
- Overseeing the upkeep of administrative records
- Creating reports for senior management.
Free-lance Data Analysis (Consultant)
01.2017 - 01.2019
- Provide data analysis and preparation of analytical reports for individuals and firms
- Perform troubleshooting and preventive maintenance of information systems
- Provides Technical Assistance to data management services.
Manage/Information Admin
Louvre Kitchen
01.2018 - 01.2014
- Conducting market research and making business decisions
- Manage budgets and approve expenditures
- Authorization of orders for stocks
- Producing monthly reports for other directors
- Checking stock quantity and quality
- Developing and communicating standard operating procedures
- Ensuring adherence to relevant legal, health and safety regulations and guidelines.
Receptionist/ Front Office
Elephants Head Hotel
01.2005 - 01.2007
- Extracted, compiled and tracked data and analyzed data to generate reports
- Worked with other team members to complete special projects and achieve project deadlines
- Developed optimized data collection and qualifying procedures
- Leveraged analytical tools to develop efficient system operations.
Education
Bachelor of Art Hospitality Management -
Livingstone International University of Tourism, Excellence & Business Management (LIUTEBM)
01.2020
Information Communication Technology Diploma -
Institute of Information Management
01.2016
Grade Twelve Certificate -
Kalonga Secondary School
01.2002
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Exceptional communication
Marital Status
Married
Personal Information
- Date of Birth: 06/21/85
- Gender: Female
- Nationality: Zambian
References
- Mr. Moses sikombe, managing Director nzanji hotel, +260966787553, Ndola, Zambia
- Mr. Lennox Hytec, Country Manager, Lennox, +2786278895, Kitwe, Zambia
- Ms. Emily Haines, Operations manager, Robin pop safaries, Mfuwe, Zambia.
- Mr. Petros Guwa, Wilderness Safaris, Wilderness Safaris, +260 965 593 267, Livingstone
Projects
Free-lance Data Analysis (Consultant), 2017, 2019, Provide data analysis and preparation of analytical reports for individuals and firms
Perform troubleshooting and preventive maintenance of information systems
Provides Technical Assistance to data management services
Training
Certificate in Networking
Timeline
Host Manager
Robinpop Safaris
05.2023 - 11.2023
Sales /admin Officer
Bosch Rexroth Zambia Ltd
12.2021 - 12.2022
Hotel Supervisor
Nzanji Hotel
05.2020 - 08.2021
Manage/Information Admin
Louvre Kitchen
01.2018 - 01.2014
Assistant Manager
Wilderness Safaris
01.2017 - 01.2021
Free-lance Data Analysis (Consultant)
01.2017 - 01.2019
Receptionist/ Front Office
Elephants Head Hotel
01.2005 - 01.2007
Bachelor of Art Hospitality Management -
Livingstone International University of Tourism, Excellence & Business Management (LIUTEBM)
Information Communication Technology Diploma -
Institute of Information Management
Grade Twelve Certificate -
Kalonga Secondary School
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