LYDIA SANDERCOCK
Parkdale,Australia
Summary
As a highly strategic and innovative senior manager, I have a strong record of accomplishment in driving innovative, change and transformational business initiatives through performance and leadership across different industries. As a visionary and adaptable leader with in-depth operational, technical, and financial acumen, I am consistently focusing on continual organisational improvement to ensure business goals are met through opportunities. I have provided an advisory function to the executive team in relation to recommendations of organisational transformation, innovation, projects, and strategy.
Overview
18
18
years of professional experience
Work History
Business Engagement Manager
Royal Australian College of General Practitioners
06.2019 - Current
- The Business Engagement Manager role at RACGP is a key role to deliver digital strategy and transformation of this across the wider business. This newly created role is to drive the digital strategic direction, provide technical acumen and improvements across the RACGP. Success is demonstrated through member centric digital assets, future state processes and positive implementation of change.
- This role requires a skill set of an influential business leader that can engage, lead, and motivate all levels of business in regards to change, business improvements and the strategic direction of IT.
- Identify, scope and design business improvement opportunities and gaps within the organisation.
- Facilitate HCD methods within the IT project and operational frameworks
- Conduct post implementation reviews of projects/portfolio to ensure continuous improvement.
- Lead the production of relevant process mapping, business requirement documents and process improvement documentation.
- Apply structured change management methodology for business improvement changes.
- Facilitate strategic meetings for change and business improvement.
- Confirm transition to business technology is well understood and managed
- Ensure project management methodologies to manage the change aspects of the projects.
- Apply user experience and user interface methodologies to help achieve organisation goals.
- Introduce business improvement methodologies to help achieve company goals and objectives.
- Represents Business Engagement and wider IT team at the Senior Leadership level and member of IT management team
- Achievements
- Successful creation and implementation of the 2020 – 2024 digital strategy: $10.5M.
- Led Internal post incident review of exam failure including board reporting.
- Co-created IT operating model design.
- Conducted and created “return to work” review and report for Executive team.
- Created and facilitated the IT cultural change review and subsequent program of work
- Introduction of HCD methodologies to IT team
Business Improvement Manager
MCEC
09.2015 - 07.2018
- MCEC’s Business Improvement Manager role was a strategic solution driver for the business. The key deliverables were divided into three main areas; to lead and drive the innovation program, the delivery of a functional Project Management Office, and the analysis and identification of business improvement and processes that could translate into commercial or internal productivity opportunities.
- This role required strong business and financial acumen and strong reporting capabilities. This skill set was used to influence internal and external stakeholders and deliver benefits for the MCEC. This role required me to display a strong customer-centricity approach and be community minded.
- Continual management of innovation program (Think) which is the ideas framework for all areas of the business
- Development of submission that saw MCEC successfully ranked 33rd in the BRW Australia’s Most Innovative Companies list in 2015.
- Creation and maintenance of PMO including framework, tools, and change management methodology.
- Development and Chair of the “Process Change Partners” committee who assist with transformational process changes within the business.
- Creation and implementation of Think coaches who assist with the ideation and decision-making process of innovative ideas.
- Facilitation of HCD methodologies and strategy framework internally and externally to the business (including international conferences)
- Consistent and successful project reporting for the ICT Digital Dashboard undertaking commissioned by VAGO.
- Project co-lead on Employee Experience project delivering over 20 key recommendations incorporated into overall business strategy.
- Design Thinking facilitator and project manager on Technology Services cultural change project.
- Project co-lead on Employee Experience project delivering over 20 key recommendations that have been included in the businesses 2019 strategy.
- Design Thinking facilitator on Technology Services cultural project
- HRIS (Human Resources Integrated System) scope development – project value $778k.
- Scoping of a collaborated CRM, that is recognised industry leader - project value $380k.
- People Resource Project for Exhibition Centre Expansion and beyond – investment of $2.5M
- Implementation of a Customer Portal (myMCEC) – project value $322k
- Business transformation project for handling event amendments – project value $215K
- Previously BUSINESS INNOVATION MANAGER from Sept 2015 till July 2018
Business Transformation Manager
Melbourne Convention and Exhibition Centre
09.2010 - 09.2015
- Created and chaired the EBMS re-engineering committee to ensure that all members have the knowledge to make informed decisions regarding changes and improvements for the business.
- Successful creation of MCEC’s Think program which directly informed the enterprise innovation strategy and created an ideas framework across all areas of the business
- Successful establishment of the Business Transformation Team including all policies and procedures.
- Successful implementation of the EBMS (CRM & ERP) Re-engineering Project recommendations.
- Implementation and rollout of the EBMS version 20 upgrade across 350 full time staff with the resource value of $300K.
- Invited to speak at international software conference on MCEC’s successful deployment of EBMS v20.
- Manage and drive the successful delivery and transition to MCEC’s new intranet THE HIVE.
- Successfully created change management plans for diverse group of employees.
- Project managed the introduction of an online learning and development platform ELMO – MCEC’s first externally hosted platform.
- Project managed the implementation of a new HR self-service system SUBSCRIBE HR. Successfully delivered the project with significant budget and timeline constraints and manage the sensitivity surrounding the project’s data.
- Led process change project “Blueprint” that identified and presented process change efficiencies to the Executive Team.
- Part of the project team involved in the business transformational re-design which included the creation of a new division, redundancy of 15 employees and the employment of 26 new employees.
- Lead the Business Transformation department to achieving the award of the number one ranked department for efficiency and customer service in MCEC’s internal customer survey, as judged by the Executive team and the employees.
- Facilitator and key stakeholder in the Customer Journey project which made recommendations to the organisational re-design.
Manager Event Planning
Melbourne Convention and Exhibition Centre
12.2007 - 11.2009
- Managed the Event Planning department to build and maintain a team that effectively catered to the needs of customers and guests of the MCEC and to produce the highest standards of service.
- In conjunction with the Director of Operations, assist with the preparation of departmental budgets and achieve whenever possible improved budget objectives/targets.
- Identified training requirements and assisted with the preparation of staff training and development programs.
- Perform as an active member of the Crisis Management Team.
- Achievements
- Restructure and transformation of the Event Planning department, including establishing a formal succession plan.
- Transition of the department to the new Convention Centre, including the redevelopment of all department processes.
- Creation of a sales methodology within the planning team
- Member of the Employee of the Month Committee.
- Consultant on the preparation of the City of Melbourne – Emergency Relief Centre planning and documentation.
Education
Master of Business Administration (Executive) -
01.2021
Skills
- Integrative Leadership
- Change Management
- Design Thinking
- Stylistic Versatility
- Strategic Foresight & Delivery
- Accountability
- Business Transformation
- Customer Experience
- Flexible Thinking
- Identifying Talent
- Microsoft Office Suite
- Microsoft Project
- Ungerboeck
- Culture Amp
- Lucid Chart
- Visio
References
- Michael, Walsh, General Manager, +61 410 220 595, PBH, Formally Director of Strategy & Innovation- MCEC
- Suzanna, Bishop, CXO, +61 419 503 398, Federation Square
Awards
BRW 33rd Most Innovative Companies 2015, Internally ranked number 1 department for efficiency and customer service 2015 Business Transformation Team
KEY COMPETENCIES
- Organisational Transformation, Innovation and Business Improvement:
- Delivering highly effective innovation projects, with process improvement initiatives, and whole organisational change programs across organisations with over 1000+ employees, 40,000 members and 1 million customers
- Design and management of an innovation program which contributed to technology innovation awards and the BRW 33rd most innovative company award
- Creation of the project management office (PMO) and process change capability that saw the successful implementation of complex operational and reengineering projects.
- Leveraging people, process, and technology to build sustainable business transformation with a focus on continuous improvement.
- Expert in delivering far reaching changes to an organisation in a practical way
- Under my leadership and using business insights programs of work become feasible, viable and change is introduced in such a way that the end experience of the customer is affected positively.
- Design of organisation and digital strategies strategy that led to successful organisation transformations.
- Human Centered Design and Leadership
- Facilitator of Human Centred Design (HCD) workshops internally and representing the business externally in this area of expertise.
- Experienced in building, coaching, and leading teams to articulate, champion, and guide organisational change.
- A highly effective leader and developer of staff with a natural coaching and mentoring approach with a focus on positioning for long term success and profitability
- Expert at building cross functional relationships, collaboration, stakeholder negotiation with highly developed influencing skills at all levels
- Superior communication and negotiation skills ensure energetic contributions from the whole of business.
- Executive Contribution
- Creation and facilitation of cultural change programs and executive level strategy creation
- Advisor to the executive teams and boards in relation to organisational change, strategy, and innovation.
- Conducted post incident reviews for presentation at board level.
Timeline
Business Engagement Manager
Royal Australian College of General Practitioners
06.2019 - Current
Business Improvement Manager
MCEC
09.2015 - 07.2018
Business Transformation Manager
Melbourne Convention and Exhibition Centre
09.2010 - 09.2015
Manager Event Planning
Melbourne Convention and Exhibition Centre
12.2007 - 11.2009
Master of Business Administration (Executive) -
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