Lyliah Savaiinaea
Kuraby,Brisbane
Summary
I'm a hard-working self-motivated individual with desire to take on new challenges. I'm able to keep calm and composed in stressful situations, work well individually as well as within a team. Strong work ethic and exceptional interpersonal skills, capable of showing leadership when given the chance. Positive attitude and friendly personality, always building rapport with customers. Willing to go above and beyond so customers experience great customer service.
Overview
8
8
years of professional experience
Work History
Crew Member Team Leader
Hungry Jacks
Logan Central, QLD
11.2013 - 01.2022
- Provided friendly customer service while greeting customers
- Operated cash registers to process payments for goods
- Balanced cash drawers at the start and end of each shift
- From time to time, resolved customer complaints in a professional manner
- Allocate staff members to their stations and assigned a secondary duty
- Follow up with staff members online training before their shift
- Training staff members (showing them around the store, emergency exit and meet up zone, correct uniform, all stations, etc) Interview new members with manager Cash exchange to the bank
- Interview new members with manager
- Cash exchange to the bank
- Serving customers, handling food, cooking and making back of house
- Dealing with customer complaints in a professional manner
- Stocked shelves, freezer and fridge, rotating products
- Quality food check, temping milk, meat, fries, ice cream, water, and vegetables
- Quality equipment check, fridges, freezers, tongs, and pans
- Assisted co-workers with task if needed to ensure service is going out in a timely manner as well as keeping customers satisfied
Customer Care Consultant
Remserv
Brisbane, QLD
07.2019 - 01.2021
- Administrating Queensland Government salary packaging accounts
- Inbound and outbound calls
- Working multiple systems
- Responding to customers through emails
- Navigating customers through company website for locating products, phone numbers for different departments and services
- Live chat conversations, helping with enquires
- Coordinated with different departments within the company to ensure customer needs were met
- Updating customers personal details on their accounts
- Transferring calls to the correct department
- Created detailed documentation of all customer interactions for future references
- Processing customer claims
- Dealing with customer complaints in a professional manner
Education
Kingston State College
Brisbane, QLD01.2014
Skills
- Cash handling
- Customer service
- Inbound and outbound service
- Time management
- Staff training
- Staff supervision
References
- Hungry Jacks, Manager, Justin Wallace, 0402 566 779
- Hungry Jacks, Penitani Mafile’o, 0423 146 273
- Remserv, Team Leader, Rebekah Falefitu, 0473 426 931
- Remserv, Bethany Langton, 0400 039 977
Timeline
Customer Care Consultant
Remserv
07.2019 - 01.2021
Crew Member Team Leader
Hungry Jacks
11.2013 - 01.2022
Kingston State College
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