LYDIA WILSON (B.TECH, MBA)

• Enhanced client satisfaction by efficiently managing settlement transactions and addressing concerns promptly.
• Kept up-to-date with industry regulations and changes, ensuring continuous compliance in all settlement activities.
• Identified areas for process improvement, implementing changes that ultimately led to increased productivity and enhanced client satisfaction.
• Assisted in training new team members on company policies and best practices for effective settlements management.

• Created sales projection plans to negotiate pricing with vendors.
• Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
• Processed paperwork related to supply requests, purchase orders and returns.
• Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
• Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
• Identified and rolled out both short- and long-term supply chain plans while optimizing procedures to decrease annual expenses.
• Maintained records of damaged goods, backorders and applicable regulatory reporting.
• Directed team activities by establishing task priorities and providing guidance.
• Organized purchase and delivery of materials needed for various contracts.
• Supported development of training materials and technical manuals for new team members.
• Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.

Client : British American Tobacco (Support) (May 2017 – Dec 2019)

Role: Associate Consultant (SNP).

British American Tobacco plc (informally BAT) is a British multinational tobacco company headquartered in London, United Kingdom. It is the world’s second-largest tobacco company by sales. BAT has a market-leading position in over 50 countries and operations in around 180 countries.

Client : Philips (Support) (Jan 2019 – Oct 2019)

Role: Associate Consultant (DP).

The foundations of Philips were laid in 1891 in Eindhoven (Netherlands) – to “manufacture incandescent lamps and other electrical products”. Philips began by making carbon-filament lamps and quickly became one of the largest producers in Europe. From the outset, Philips was an export-oriented company.

DUTIES

• Handling and resolving the client's tickets depending on the OLA and SLA as well as providing then with End-to-End analyses on the incidents raised.
• Researched and analyzed operations to ascertain detailed client needs.
• Coordinated with project managers to meet development timelines and plan testing.
• Updated stakeholders on key project milestones with regular verbal and written reports.
• Broadened improvement initiatives by troubleshooting problems and recommending corrective actions.
• Creating incidents and Service Requests as per the criticality and priority.
• Handling the failure of Jobs and process chains along with corrective action.
• Worked on the issues related to CCR and generating the reports as per User’s request
• Configuring the required access for the user to upload the demand and coordinating them to upload the file in the application server.
• Involvement in taking critical issue and root cause analysis and implement the required changes needed as resolution with proper testing.
• Daily support tasks- CIF Comparison/Reconciliation of Transaction Data check for CIF errors in queues, CIF post processing and Weekly forecast release jobs, SNP log including heuristics, Deployment and Manual TLB.
• Worked with Integration of the R/3, MD set up and the APO systems using core interface (CIF) .
• Experienced in implementing the Business requirement as CAB enhancement and involved in all phases.
• Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.