Lydie Gakindi
Brisbane,QLD
Summary
I am eager to apply my analytical skills, adaptability, and customer-focused approach to contribute to contemporary policy and program development. With a passion for making a positive impact on the lives of Australians, I aim to leverage my background in digital application support and problem-solving to offer valuable insights and innovative solutions. I am committed to continuous learning, embracing challenges, and collaborating effectively to support and guide policy decisions that benefit the public. My goal is to make meaningful contributions to the organisation, demonstrating a positive attitude, a willingness to innovate, and a dedication to excellence in every task I undertake.
Overview
5
5
years of professional experience
Work History
Assisted Digital App Support Specialist
Suncorp Group
11.2018 - Current
- Applied critical thinking skills to analyse problems, evaluate solutions, and make informed decisions
- Contributed to a performance culture focused on customer service, risk management, and safety values
- Developed strong relationships across departments, enhancing collaboration and innovation in digital services
- Delivered exceptional customer service, resolving issues efficiently and escalating complex matters when necessary
- Supported contact centre targets through multi-channel customer interactions, including email and phone calls
Education
Bachelor of Social Science - Health and Society
The University of Queensland
Skills
- Interpersonal Skills: Exceptional ability to engage, listen, and collaborate with team members and stakeholders
- Analytical and problem-solving skills: Proficient in dissecting issues, evaluating solutions, and implementing effective decisions
- Customer consulting: Skilled in understanding customer needs and providing tailored advice and support
- Attention to Detail: Consistently delivers accurate and thorough work, demonstrating meticulousness in every task
- Verbal and written communication: Effective communicator, capable of articulating ideas and information clearly and persuasively
- Report preparation/creation: Adept in compiling detailed reports, ensuring clarity and relevance of information
- Administration support specialist: Experienced in providing comprehensive administrative assistance and ensuring operational efficiency
- Adaptability: Quickly adapts to new concepts, situations and technologies, demonstrating flexibility in a changing environment
Objectives
I am eager to apply my analytical skills, adaptability, and customer-focused approach to contribute to contemporary policy and program development. With a passion for making a positive impact on the lives of Australians, I aim to leverage my background in digital application support and problem-solving to offer valuable insights and innovative solutions. I am committed to continuous learning, embracing challenges, and collaborating effectively to support and guide policy decisions that benefit the public. My goal is to make meaningful contributions to the organisation, demonstrating a positive attitude, a willingness to innovate, and a dedication to excellence in every task I undertake.
Timeline
Assisted Digital App Support Specialist
Suncorp Group
11.2018 - Current
Bachelor of Social Science - Health and Society
The University of Queensland
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